ProductivityConnect with OAuth

Google voice AI integration

The Google integration connects your AI voice and chat agents to Google, so they can check calendar availability on a live call. It's a productivity connector that runs as a tool the agent calls mid-conversation — you connect with oauth, attach it to an agent, and it acts in real time without a human in the loop.

Google API docs

Last updated 2026-07-11

What your agent can do with Google

Check calendar availabilityCheck calendar availability

Check whether the calendar is free between two times BEFORE offering or booking a slot. Provide timeMin and timeMax as ISO 8601 with offset. Returns busy intervals.

Inputs

Field	Type	Description
timeMax*	string	Window end, ISO 8601 with offset
timeMin*	string	Window start, ISO 8601 with offset, e.g. 2026-06-15T09:00:00+05:30

Book a calendar eventBook calendar event

Create a calendar appointment. Provide start and end as ISO 8601 date-times WITH a timezone offset (e.g. 2026-06-15T15:00:00+05:30). Use this when the caller agrees to a specific appointment time.

Inputs

Field	Type	Description
attendee_email	string	Optional attendee email to invite
description	string	Optional event notes
end*	string	End datetime, ISO 8601 with offset
start*	string	Start datetime, ISO 8601 with offset, e.g. 2026-06-15T15:00:00+05:30
title*	string	Event title, e.g. Demo call with Acme

Append a row to a sheetAppend to spreadsheet

Save the caller's details as a new row in the Google Sheet. Fill every column you can; ask the caller for anything missing.

Inputs

Field	Type	Description
row*	array	Cell values for the new row, left to right, e.g. [name, phone, notes]

Find rows in a sheetFind spreadsheet rows

Look up rows in the connected Google Sheet — e.g. find the caller's booking or order by phone number or name. Returns each match with its row_number (needed to update it).

Inputs

Field	Type	Description
limit	integer	Max rows to return (1-20, default 5)
search_column	string	Column header to search in, e.g. 'Phone'. Omit to search every column.
search_value	string	The value to find — e.g. the caller's phone number, name, or booking ID. Leave empty to just read the first rows.
sheet	string	Tab name to search instead of the configured tab — only when the task concerns another tab of this spreadsheet.

Update a row in a sheetUpdate spreadsheet row

Change specific cells of one row in the connected Google Sheet. First find the row with the find-rows tool, then pass its row_number and only the values that changed.

Inputs

Field	Type	Description
cells	object	Column header → new value for just the cells to change, e.g. {"Status": "Confirmed"}. Other cells keep their values.
row_number*	integer	The sheet row to update — take it from the find-rows result. Row 1 is the header row; data starts at row 2.
sheet	string	Tab name to update instead of the configured tab — must match the tab the row was found on.

Send an email (Gmail)send gmail

Send an email from the connected Google account via Gmail. Use when the caller asks to be emailed something — a summary, confirmation, link, or details.

Inputs

Field	Type	Description
body*	string	Plain-text email body
subject*	string	Email subject line
to*	string	Recipient email address

What you'll need to connect Google

Connect with OAuth. In Telenow, open Integrations → Google and provide:

Calendar ID — Leave as primary for the main calendar, or paste a specific calendar ID.

Agent templates that use Google

Dental clinic receptionistFlow

Books, reschedules and confirms dental appointments — checks real availability and books the slot, with a warm front-desk manner.

Appointment reminder & confirmationFlow

Calls patients before their visit and lets them confirm, reschedule, or cancel by voice OR keypad (press 1/2/3). Reschedules check real availability and rebook; a WhatsApp confirmation goes out — cutting no-shows without front-desk effort.

Restaurant table reservationFlow

Takes table bookings end to end: party size, date and time, checks real availability, books the table or offers the waitlist, and confirms over WhatsApp. Guests can ask a menu or dietary question at any point and be returned to their booking.

Auto service schedulerFlow

Books vehicle service appointments — captures the car and service type, checks availability, books the slot, and sends a WhatsApp confirmation with what to bring.

Class & session bookingFlow

Books fitness or wellness classes and sessions — captures the class and preferred time, checks availability, books the spot, and sends a WhatsApp confirmation.

Clinic appointment booking (India)Flow

A Hinglish front-desk assistant for clinics and hospitals in India: understands the reason for the visit, checks real availability, books the appointment, and confirms over WhatsApp.

SaaS demo schedulerFlow

Qualifies B2B SaaS prospects, captures company details into your CRM, and books a live demo on your calendar.

Outbound SDR with objection handlingFlow

A polished outbound prospecting flow — permission, discovery, tailored pitch, and a booked meeting — with a GLOBAL objection handler that fields price, timing, or 'we already have something' at any point and then returns to exactly where it left off.

Recruitment phone screenFlow

Runs a structured first-round phone screen, captures answers and availability, and books the next-round interview for promising candidates.

Hotel reservation deskFlow

Takes room reservations — captures dates, room type and guest count, books the stay, and sends a WhatsApp confirmation.

Car test-drive bookingFlow

Qualifies car-buying interest, captures the lead into your CRM, and books a test drive — turning a curious caller into a showroom visit.

Field service dispatchFlow

Triages home-service calls by severity and routes deterministically: active hazards go straight to an on-call dispatcher, urgent jobs get a same-day booking, and routine jobs are scheduled — every call logged as a ticket.

Financial advisor bookingFlow

Qualifies interest in financial advice (retirement, investing, insurance), captures the lead, and books a consultation with an advisor — no compliance-sensitive advice given on the call.

B2B invoice follow-upFlow

Chases outstanding B2B invoices with accounts-payable contacts, confirms status, and logs the promised payment date to a sheet.

Delivery scheduling & rescheduleFlow

Confirms or reschedules deliveries, captures a preferred time-slot and address note, logs it, and sends a WhatsApp confirmation.

Post-call CSAT survey

A short customer-satisfaction survey: asks for a 1–5 rating and one comment, thanks the customer, and logs the response to a sheet.

NPS follow-up

Runs a Net Promoter Score check — captures the 0–10 score and the 'why', and logs it for the team to review trends.

COD order confirmationFlow

Calls customers to confirm cash-on-delivery orders before dispatch — confirm, change, or cancel by voice or keypad (1/2/3) — slashing return-to-origin losses. Logs every outcome and texts a confirmation.

Failed delivery resolution (NDR)Flow

Resolves failed deliveries by calling the customer to reattempt, reschedule, or cancel — capturing a clean address and slot, logging the outcome, and confirming on WhatsApp to recover the shipment.

Frequently asked questions

What can an AI voice agent do with Google?

During a live call or chat, a Telenow agent can check calendar availability, book a calendar event, append a row to a sheet, find rows in a sheet, update a row in a sheet, and send an email (gmail) — each runs as a tool the agent calls mid-conversation, so it acts on Google in real time without a human.

How do you connect Google to Telenow?

In Telenow, open Integrations, pick Google, and you connect Google once with OAuth — no API keys to copy. Then add its productivity tool to your agent (or install a template that already includes it) and you're live.

Which AI agent templates use Google?

Dental clinic receptionist, Appointment reminder & confirmation, Restaurant table reservation, Auto service scheduler, Class & session booking, Clinic appointment booking (India), SaaS demo scheduler, Outbound SDR with objection handling, Recruitment phone screen, Hotel reservation desk, Car test-drive booking, Field service dispatch, Financial advisor booking, B2B invoice follow-up, Delivery scheduling & reschedule, Post-call CSAT survey, NPS follow-up, COD order confirmation, and Failed delivery resolution (NDR) all use Google. You can install any of them and connect your Google account in a couple of clicks.

Does Google work on phone calls and WhatsApp?

Yes. Telenow agents run on phone, web, chat and WhatsApp, and Google works the same across every channel — the agent calls it whenever the conversation needs it.

How much does the Google integration cost?

Connecting Google is included — you only pay Telenow's transparent per-minute and per-component usage, and new accounts get free signup credit to try it.

₹300.00 free credit on signup

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