Telenow
Operations & collectionsMulti-step flowIndiaEnglishHindi

Delivery scheduling & reschedule

Confirms or reschedules deliveries, captures a preferred time-slot and address note, logs it, and sends a WhatsApp confirmation.

Runs on web, telephony.

Use this template Install free · connect your tools · go live

Last updated 2026-06-25

The conversation flow

Delivery scheduling & reschedule is a multi-step flow agent. Each box is a stage in the conversation; the agent moves along the labelled paths based on what the caller says.

Confirm or rescheduleStartLog & confirmStepEnd callAll set — you'll get the co…

How the agent opens

“Hello! I'm calling about your upcoming delivery — would you like to confirm the slot or reschedule it?”

How it works

  1. 1
    Confirm or reschedule

    Find out whether they want to confirm or reschedule, and capture the {preferred_slot} and any {address_note}.

  2. 2
    Log & confirm

    Use log_slot to record the slot, then send_whatsapp with the confirmation.

Tools & integrations it uses

Append to spreadsheet
Google Sheets
Send WhatsApp
WhatsApp (built-in)Plivo WhatsAppWhatsApp Cloud API (Meta)AiSensyGupShup

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Frequently asked questions

What does the Delivery scheduling & reschedule agent do?

Confirms or reschedules deliveries, captures a preferred time-slot and address note, logs it, and sends a WhatsApp confirmation. On a call it can append to spreadsheet and send whatsapp. You install it, connect your tools, and it's ready to take or make calls.

How does the Delivery scheduling & reschedule agent handle a call?

It follows a guided flow: confirm or reschedule and log & confirm. Each step has its own instructions, so the agent stays on-track and hands off or ends the call cleanly.

What do I need to connect for the Delivery scheduling & reschedule agent?

Connect Google Sheets, WhatsApp (built-in), Plivo WhatsApp, WhatsApp Cloud API (Meta), AiSensy, and GupShup so the agent can act during the call, then point a phone number or the web widget at it.

What channels and languages does Delivery scheduling & reschedule support?

It runs on web and telephony, in EN and HI. You can change the voice and language in the builder.

How quickly can I launch the Delivery scheduling & reschedule agent?

Minutes. Install the template, connect your tools and number, test it in the browser, then publish, and new accounts get free signup credit to try it.

₹300.00 free credit on signup

Launch the Delivery scheduling & reschedule agent

Sign up free and get ₹300.00 in credit — no card required. Connect your number, pick a template, and go live in minutes.

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