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Retail & e-commerceMulti-step flowIndiaEnglishHindi

Failed delivery resolution (NDR)

Resolves failed deliveries by calling the customer to reattempt, reschedule, or cancel — capturing a clean address and slot, logging the outcome, and confirming on WhatsApp to recover the shipment.

Runs on web, telephony.

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Last updated 2026-06-30

The conversation flow

Failed delivery resolution (NDR) is a multi-step flow agent. Each box is a stage in the conversation; the agent moves along the labelled paths based on what the caller says.

reattemptreschedulecanceldefault to reattemptFind preferenceStartReattempt todayStepRescheduleStepCancelStepEnd callAll noted — you'll get the …

How the agent opens

“Hello! We tried to deliver your order today but couldn't reach you. Would you like us to try again, pick a new time, or cancel?”

How it works

  1. 1
    Find preference

    Find out what the customer wants for the failed delivery.

  2. 2
    Reattempt today

    Confirm the delivery {address_note} and a landmark for today's reattempt, then use log_outcome 'reattempt' and send_whatsapp.

  3. 3
    Reschedule

    Capture a {preferred_slot} for a new attempt, then use log_outcome 'reschedule' and send_whatsapp with the new slot.

  4. 4
    Cancel

    Acknowledge the cancellation, capture a brief {cancel_reason}, and use log_outcome 'cancel'.

Tools & integrations it uses

Append to spreadsheet
Google Sheets
Send WhatsApp
WhatsApp (built-in)Plivo WhatsAppWhatsApp Cloud API (Meta)AiSensyGupShup

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Frequently asked questions

What does the Failed delivery resolution (NDR) agent do?

Resolves failed deliveries by calling the customer to reattempt, reschedule, or cancel — capturing a clean address and slot, logging the outcome, and confirming on WhatsApp to recover the shipment. On a call it can append to spreadsheet and send whatsapp. You install it, connect your tools, and it's ready to take or make calls.

How does the Failed delivery resolution (NDR) agent handle a call?

It follows a guided flow: find preference, reattempt today, reschedule, and cancel. Each step has its own instructions, so the agent stays on-track and hands off or ends the call cleanly.

What do I need to connect for the Failed delivery resolution (NDR) agent?

Connect Google Sheets, WhatsApp (built-in), Plivo WhatsApp, WhatsApp Cloud API (Meta), AiSensy, and GupShup so the agent can act during the call, then point a phone number or the web widget at it.

What channels and languages does Failed delivery resolution (NDR) support?

It runs on web and telephony, in EN and HI. You can change the voice and language in the builder.

How quickly can I launch the Failed delivery resolution (NDR) agent?

Minutes. Install the template, connect your tools and number, test it in the browser, then publish, and new accounts get free signup credit to try it.

₹300.00 free credit on signup

Launch the Failed delivery resolution (NDR) agent

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