COD order confirmation
Calls customers to confirm cash-on-delivery orders before dispatch — confirm, change, or cancel by voice or keypad (1/2/3) — slashing return-to-origin losses. Logs every outcome and texts a confirmation.
Runs on web, telephony.
Last updated 2026-06-30
The conversation flow
COD order confirmation is a multi-step flow agent. Each box is a stage in the conversation; the agent moves along the labelled paths based on what the caller says.
How the agent opens
“Hello! I'm calling to quickly confirm your cash-on-delivery order before we ship it. Am I speaking with the right person?”
How it works
- 1Verify customer
Confirm you're speaking with the person who placed the order before reading any order details. If not, ask for a good callback time and end politely.
- 2Read order & menu
Read back the {order_summary} and {order_total}, then offer the three options: confirm, change, or cancel — by voice or keypad (1/2/3).
- 3Confirmed
The order is confirmed. Thank them, use log_outcome with 'confirmed', and send_whatsapp with the confirmation and expected delivery.
- 4Change order
Capture what the customer wants to change ({change_note}). Confirm the team will update it, use log_outcome with 'modified', and send_whatsapp.
- 5Cancel order
Acknowledge the cancellation without pressure, capture a brief {cancel_reason} if offered, and use log_outcome with 'cancelled'.
Tools & integrations it uses
More Retail & e-commerce templates
Frequently asked questions
What does the COD order confirmation agent do?
Calls customers to confirm cash-on-delivery orders before dispatch — confirm, change, or cancel by voice or keypad (1/2/3) — slashing return-to-origin losses. Logs every outcome and texts a confirmation. On a call it can append to spreadsheet and send whatsapp. You install it, connect your tools, and it's ready to take or make calls.
How does the COD order confirmation agent handle a call?
It follows a guided flow: verify customer, read order & menu, confirmed, change order, and cancel order. Each step has its own instructions, so the agent stays on-track and hands off or ends the call cleanly.
What do I need to connect for the COD order confirmation agent?
Connect Google Sheets, WhatsApp (built-in), Plivo WhatsApp, WhatsApp Cloud API (Meta), AiSensy, and GupShup so the agent can act during the call, then point a phone number or the web widget at it.
What channels and languages does COD order confirmation support?
It runs on web and telephony, in EN and HI. You can change the voice and language in the builder.
How quickly can I launch the COD order confirmation agent?
Minutes. Install the template, connect your tools and number, test it in the browser, then publish, and new accounts get free signup credit to try it.
Launch the COD order confirmation agent
Sign up free and get ₹300.00 in credit — no card required. Connect your number, pick a template, and go live in minutes.