Field service dispatch
Triages home-service calls by severity and routes deterministically: active hazards go straight to an on-call dispatcher, urgent jobs get a same-day booking, and routine jobs are scheduled — every call logged as a ticket.
Runs on web, telephony.
Last updated 2026-06-30
The conversation flow
Field service dispatch is a multi-step flow agent. Each box is a stage in the conversation; the agent moves along the labelled paths based on what the caller says.
How the agent opens
“Thanks for calling — I can get someone out to you. Tell me what's going on, and is anything actively leaking, sparking, or unsafe right now?”
How it works
- 1Triage severity
Understand the problem and the {service_type}. Classify the severity: 'emergency' for an active hazard (gas, flooding, electrical danger, no heat in dangerous cold), 'urgent' for same-day needs (no hot water, AC out in h
- 2Emergency dispatch
Active hazard. Give the one most important safety instruction, then use dispatch_emergency to transfer to the on-call dispatcher immediately.
- 3Same-day booking
Urgent but not a hazard. Capture the {address}, use book_visit for the earliest same-day slot, and open_ticket with severity 'urgent'.
- 4Routine booking
Routine job. Capture the {address}, use book_visit for the next available slot, and open_ticket with severity 'routine'.
Tools & integrations it uses
More Home services templates
Frequently asked questions
What does the Field service dispatch agent do?
Triages home-service calls by severity and routes deterministically: active hazards go straight to an on-call dispatcher, urgent jobs get a same-day booking, and routine jobs are scheduled — every call logged as a ticket. On a call it can book calendar event and create support ticket. You install it, connect your tools, and it's ready to take or make calls.
How does the Field service dispatch agent handle a call?
It follows a guided flow: triage severity, emergency dispatch, same-day booking, and routine booking. Each step has its own instructions, so the agent stays on-track and hands off or ends the call cleanly.
What do I need to connect for the Field service dispatch agent?
Connect Google Calendar and Freshdesk so the agent can act during the call, then point a phone number or the web widget at it.
What channels and languages does Field service dispatch support?
It runs on web and telephony, in EN. You can change the voice and language in the builder.
How quickly can I launch the Field service dispatch agent?
Minutes. Install the template, connect your tools and number, test it in the browser, then publish, and new accounts get free signup credit to try it.
Launch the Field service dispatch agent
Sign up free and get ₹300.00 in credit — no card required. Connect your number, pick a template, and go live in minutes.