Telenow

Append to spreadsheet from an AI voice agent

Append to spreadsheet is a Telenow capability your AI voice agent can use during a conversation. The agent collects what it needs from the caller, then calls append to spreadsheet as a tool — the action happens live on the call, across phone, web, chat and WhatsApp. It's provider-agnostic, so you can connect the vendor you already use and swap later without rebuilding the agent.

Last updated 2026-06-25

How it works

  1. 1
    Build or install

    Start from a template or describe your agent to the AI copilot, then add append to spreadsheet as a tool.

  2. 2
    Connect

    Authorise append to spreadsheet and point a phone number or the web widget at your agent.

  3. 3
    Go live

    Test it in the browser, publish, and the agent uses append to spreadsheet automatically on every call.

Integrations that append to spreadsheet

Google Sheets
Append a row to a Google Sheet during the call — the SMB's de-facto CRM. Connect once with Google.

Templates that append to spreadsheet

B2B invoice follow-upFlow
Chases outstanding B2B invoices with accounts-payable contacts, confirms status, and logs the promised payment date to a sheet.
Delivery scheduling & rescheduleFlow
Confirms or reschedules deliveries, captures a preferred time-slot and address note, logs it, and sends a WhatsApp confirmation.
Post-call CSAT survey
A short customer-satisfaction survey: asks for a 1–5 rating and one comment, thanks the customer, and logs the response to a sheet.
NPS follow-up
Runs a Net Promoter Score check — captures the 0–10 score and the 'why', and logs it for the team to review trends.

Frequently asked questions

How does an AI voice agent append to spreadsheet?

Telenow exposes append to spreadsheet as a tool the agent can call mid-conversation. When the dialogue reaches the right point, the agent triggers it with the details it collected — no human and no hold music.

Which integrations let an agent append to spreadsheet?

Google Sheets provides this capability. Because it's provider-agnostic, you can swap vendors later without rebuilding the agent.

Which templates already append to spreadsheet?

B2B invoice follow-up, Delivery scheduling & reschedule, Post-call CSAT survey, and NPS follow-up use it out of the box — install one and connect your account to go live.

Does it work on phone and WhatsApp?

Yes — the capability works across phone, web, chat and WhatsApp, so the agent can append to spreadsheet on whichever channel the customer is on.

More capabilities

Book calendar event
Send booking link
Check calendar availability
Create CRM contact
Create CRM lead
Look up CRM contact
₹300.00 free credit on signup

Give your AI agent the power to append to spreadsheet

Sign up free and get ₹300.00 in credit — no card required. Connect your number, pick a template, and go live in minutes.

Start free Talk to sales