Voice AI for Operations & collections

Voice AI for operations & collections means an AI agent that answers or places operations & collections calls, follows your script, and acts on your tools in real time — 24/7, on your own number and brand. Telenow gives you 6 ready-made operations & collections agent templates plus the integrations to wire them into your stack, so you can launch in minutes instead of building from scratch.

Last updated 2026-06-25

Operations & collections agent templates

Payment-reminder collectionsFeatured

Politely reminds customers about an overdue payment, understands the situation, and sends a payment link plus a WhatsApp follow-up — compliant and respectful.

Soft collections (early reminder)

A gentle early-stage reminder for payments just past due — friendly nudge with an easy payment link, no pressure.

B2B invoice follow-upFlow

Chases outstanding B2B invoices with accounts-payable contacts, confirms status, and logs the promised payment date to a sheet.

Delivery scheduling & rescheduleFlow

Confirms or reschedules deliveries, captures a preferred time-slot and address note, logs it, and sends a WhatsApp confirmation.

Shipment-status query line

Handles 'where is my shipment?' calls — captures the tracking number, gives status if available, and escalates exceptions. Wire your tracking API as a custom tool.

Courier pickup bookingFlow

Books a courier pickup — captures package and address details into a record and sends a WhatsApp confirmation with the pickup window.

Integrations for operations & collections

Razorpay

Create a payment link mid-call and send it to the caller (pair with Send WhatsApp). Indian payments via Razorpay.

WhatsApp (built-in)

Send through a WhatsApp number already paired with this workspace — no external account needed.

Plivo WhatsApp

Send WhatsApp messages from your own Plivo WhatsApp Business sender. Free-form text reaches contacts inside an open 24-hour session; business-initiated messages need an approved template.

WhatsApp Cloud API (Meta)

Send via Meta's official WhatsApp Business Cloud API using your own WABA. Free-form text reaches contacts inside an open 24-hour session.

AiSensy

Send WhatsApp template campaigns through AiSensy. The message text fills the campaign's first template parameter.

GupShup

Send WhatsApp messages through your GupShup WhatsApp Business app. Popular Indian WhatsApp BSP.

HubSpot

Create or look up HubSpot contacts from the call. Uses a private app access token.

Intercom

Create or look up Intercom contacts from the call.

Google Sheets

Append a row to a Google Sheet during the call — the SMB's de-facto CRM. Connect once with Google.

Airtable

Add a record to an Airtable table during the call — the agent fills the table's own fields.

Frequently asked questions

How is voice AI used for operations & collections?

Telenow voice agents handle operations & collections calls end to end — they greet the caller, follow your script, take action on your tools, and escalate to a human only when needed, 24/7.

Which operations & collections agent templates are available?

Payment-reminder collections, Soft collections (early reminder), B2B invoice follow-up, Delivery scheduling & reschedule, Shipment-status query line, and Courier pickup booking — each is a ready-made operations & collections agent you install, connect, and launch.

What tools do operations & collections agents connect to?

Common operations & collections integrations include Razorpay, WhatsApp (built-in), Plivo WhatsApp, WhatsApp Cloud API (Meta), AiSensy, and GupShup, so the agent can act during the call.

Can a operations & collections agent run on phone and WhatsApp?

Yes — the same operations & collections agent runs on phone, web, chat and WhatsApp on your own number and brand, and new accounts get free signup credit to try it.

₹300.00 free credit on signup

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