Shipment-status query line
Handles 'where is my shipment?' calls — captures the tracking number, gives status if available, and escalates exceptions. Wire your tracking API as a custom tool.
Runs on web, telephony.
Last updated 2026-06-25
How the agent opens
“Hi! I can help you track a shipment — could you share your tracking or order number?”
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Frequently asked questions
What does the Shipment-status query line agent do?
Handles 'where is my shipment?' calls — captures the tracking number, gives status if available, and escalates exceptions. Wire your tracking API as a custom tool. You install it, connect your tools, and it's ready to take or make calls.
Can I customise the Shipment-status query line agent?
Yes — the template is a starting point. Edit its prompt, voice, opener and tools in the Telenow builder, or hand it to the AI copilot to change it in plain English.
What do I need to launch Shipment-status query line?
Just connect a phone number (or use the web widget) and publish — no extra integrations required.
What channels and languages does Shipment-status query line support?
It runs on web and telephony, in EN. You can change the voice and language in the builder.
How quickly can I launch the Shipment-status query line agent?
Minutes. Install the template, connect your tools and number, test it in the browser, then publish, and new accounts get free signup credit to try it.
Launch the Shipment-status query line agent
Sign up free and get ₹300.00 in credit — no card required. Connect your number, pick a template, and go live in minutes.