MessagingBuilt-in — no account needed

WhatsApp (built-in) voice AI integration

The WhatsApp (built-in) integration connects your AI voice and chat agents to WhatsApp (built-in), so they can send whatsapp message on a live call. It's a messaging connector that runs as a tool the agent calls mid-conversation — you built-in — no account needed, attach it to an agent, and it acts in real time without a human in the loop.

Last updated 2026-06-25

What your agent can do with WhatsApp (built-in)

Send WhatsApp messageSend WhatsApp

Send a WhatsApp message to a phone number. Use for confirmations, payment links, addresses, or any details the caller should have in writing.

Inputs

Field	Type	Description
message*	string	The exact message text to send
to*	string	Recipient phone number with country code, e.g. +919876543210

Read WhatsApp messagesread whatsapp

Read the most recent WhatsApp messages exchanged with a contact — each with its sender and timestamp. Use during a call to recall what the user has sent you over WhatsApp.

Inputs

Field	Type	Description
limit	integer	How many recent messages to return (default 10, max 50).
to	string	Contact phone number with country code, e.g. +919876543210. Omit to use the current caller.

What you'll need to connect WhatsApp (built-in)

Built-in — no account needed. In Telenow, open Integrations → WhatsApp (built-in) and provide:

Paired WhatsApp

Agent templates that use WhatsApp (built-in)

Real-estate site-visit bookerFlow

Qualifies property enquiries (budget, configuration, location) and books a site visit, then sends the confirmation and location on WhatsApp.

Abandoned-cart win-back

Calls shoppers who left items in their cart, handles the objection, and sends a payment link plus a WhatsApp nudge to complete checkout.

Salon & spa bookingFlow

Takes salon and spa bookings, recommends a service and stylist, sends a booking link, and confirms over WhatsApp.

Payment-reminder collectionsFlow

Politely reminds customers about an overdue payment, understands the situation, and sends a payment link plus a WhatsApp follow-up — compliant and respectful.

Delivery scheduling & rescheduleFlow

Confirms or reschedules deliveries, captures a preferred time-slot and address note, logs it, and sends a WhatsApp confirmation.

Courier pickup bookingFlow

Books a courier pickup — captures package and address details into a record and sends a WhatsApp confirmation with the pickup window.

Restaurant feedback & loyalty

Collects quick feedback after a restaurant visit and sends a thank-you with a return offer over WhatsApp.

Event RSVP & registration

Registers callers for an event, captures their details into a form, and sends a WhatsApp confirmation with the date and venue.

Hotel reservation deskFlow

Takes room reservations — captures dates, room type and guest count, books the stay, and sends a WhatsApp confirmation.

Other Messaging integrations

Plivo WhatsApp

Send WhatsApp messages from your own Plivo WhatsApp Business sender. Free-form text reaches contacts inside an open 24-hour session; business-initiated messages need an approved template.

WhatsApp Cloud API (Meta)

Send via Meta's official WhatsApp Business Cloud API using your own WABA. Free-form text reaches contacts inside an open 24-hour session.

AiSensy

Send WhatsApp template campaigns through AiSensy. The message text fills the campaign's first template parameter.

GupShup

Send WhatsApp messages through your GupShup WhatsApp Business app. Popular Indian WhatsApp BSP.

Frequently asked questions

What can an AI voice agent do with WhatsApp (built-in)?

During a live call or chat, a Telenow agent can send whatsapp message and read whatsapp messages — each runs as a tool the agent calls mid-conversation, so it acts on WhatsApp (built-in) in real time without a human.

How do you connect WhatsApp (built-in) to Telenow?

In Telenow, open Integrations, pick WhatsApp (built-in), and it's built in, so there's nothing to set up. Then add its messaging tool to your agent (or install a template that already includes it) and you're live.

Which AI agent templates use WhatsApp (built-in)?

Real-estate site-visit booker, Abandoned-cart win-back, Salon & spa booking, Payment-reminder collections, Delivery scheduling & reschedule, Courier pickup booking, Restaurant feedback & loyalty, Event RSVP & registration, and Hotel reservation desk all use WhatsApp (built-in). You can install any of them and connect your WhatsApp (built-in) account in a couple of clicks.

Does WhatsApp (built-in) work on phone calls and WhatsApp?

Yes. Telenow agents run on phone, web, chat and WhatsApp, and WhatsApp (built-in) works the same across every channel — the agent calls it whenever the conversation needs it.

How much does the WhatsApp (built-in) integration cost?

Connecting WhatsApp (built-in) is included — you only pay Telenow's transparent per-minute and per-component usage, and new accounts get free signup credit to try it.

₹300.00 free credit on signup

Connect WhatsApp (built-in) to your AI voice agent

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