Telenow
Spreadsheets & dataConnect with OAuth

Google Sheets voice AI integration

The Google Sheets integration connects your AI voice and chat agents to Google Sheets, so they can append a row to a sheet on a live call. It's a spreadsheets & data connector that runs as a tool the agent calls mid-conversation — you connect with oauth, attach it to an agent, and it acts in real time without a human in the loop.

Google Sheets API docs

Last updated 2026-06-25

What your agent can do with Google Sheets

Append a row to a sheetAppend to spreadsheet

Save the caller's details as a new row in the Google Sheet. Fill every column you can; ask the caller for anything missing.

Inputs

FieldTypeDescription
row*arrayCell values for the new row, left to right, e.g. [name, phone, notes]

What you'll need to connect Google Sheets

Connect with OAuth. In Telenow, open Integrations → Google Sheets and provide:

  • Spreadsheet ID (optional default) — Optional — each agent tool picks its own spreadsheet when you add it. Set this only as a fallback default.
  • Tab name (optional default) — Sheet1

Agent templates that use Google Sheets

B2B invoice follow-upFlow
Chases outstanding B2B invoices with accounts-payable contacts, confirms status, and logs the promised payment date to a sheet.
Delivery scheduling & rescheduleFlow
Confirms or reschedules deliveries, captures a preferred time-slot and address note, logs it, and sends a WhatsApp confirmation.
Post-call CSAT survey
A short customer-satisfaction survey: asks for a 1–5 rating and one comment, thanks the customer, and logs the response to a sheet.
NPS follow-up
Runs a Net Promoter Score check — captures the 0–10 score and the 'why', and logs it for the team to review trends.

Other Spreadsheets & data integrations

Airtable
Add a record to an Airtable table during the call — the agent fills the table's own fields.

Frequently asked questions

What can an AI voice agent do with Google Sheets?

During a live call or chat, a Telenow agent can append a row to a sheet — each runs as a tool the agent calls mid-conversation, so it acts on Google Sheets in real time without a human.

How do you connect Google Sheets to Telenow?

In Telenow, open Integrations, pick Google Sheets, and you connect Google Sheets once with OAuth — no API keys to copy. Then add its spreadsheets & data tool to your agent (or install a template that already includes it) and you're live.

Which AI agent templates use Google Sheets?

B2B invoice follow-up, Delivery scheduling & reschedule, Post-call CSAT survey, and NPS follow-up all use Google Sheets. You can install any of them and connect your Google Sheets account in a couple of clicks.

Does Google Sheets work on phone calls and WhatsApp?

Yes. Telenow agents run on phone, web, chat and WhatsApp, and Google Sheets works the same across every channel — the agent calls it whenever the conversation needs it.

How much does the Google Sheets integration cost?

Connecting Google Sheets is included — you only pay Telenow's transparent per-minute and per-component usage, and new accounts get free signup credit to try it.

₹300.00 free credit on signup

Connect Google Sheets to your AI voice agent

Sign up free and get ₹300.00 in credit — no card required. Connect your number, pick a template, and go live in minutes.

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