GupShup voice AI integration
The GupShup integration connects your AI voice and chat agents to GupShup, so they can read whatsapp messages on a live call. It's a messaging connector that runs as a tool the agent calls mid-conversation — you connect with an api key, attach it to an agent, and it acts in real time without a human in the loop.
GupShup API docsLast updated 2026-06-25
What your agent can do with GupShup
Read the most recent WhatsApp messages exchanged with a contact — each with its sender and timestamp. Use during a call to recall what the user has sent you over WhatsApp.
Inputs
| Field | Type | Description |
|---|---|---|
| limit | integer | How many recent messages to return (default 10, max 50). |
| to | string | Contact phone number with country code, e.g. +919876543210. Omit to use the current caller. |
List approved WhatsApp message templates and their variables.
Send an approved WhatsApp template message (works outside the 24-hour window). Fill the template variables in order.
Inputs
| Field | Type | Description |
|---|---|---|
| language | string | Language code, e.g. en |
| template* | string | Approved template id or name |
| to* | string | Recipient phone with country code, e.g. +919876543210 |
| variables | array | Template variable values in order |
Send a WhatsApp message to a phone number. Use for confirmations, payment links, addresses, or any details the caller should have in writing.
Inputs
| Field | Type | Description |
|---|---|---|
| message* | string | The exact message text to send |
| to* | string | Recipient phone number with country code, e.g. +919876543210 |
What you'll need to connect GupShup
Connect with an API key. In Telenow, open Integrations → GupShup and provide:
- API key
- Source number (digits, with country code) — 9180XXXXXXXX
- App name — The GupShup app name this number belongs to.
- GupShup App ID (optional) — Your GupShup app id — enables fetching templates and automatic callback-URL registration.
Agent templates that use GupShup
Other Messaging integrations
Frequently asked questions
What can an AI voice agent do with GupShup?
During a live call or chat, a Telenow agent can read whatsapp messages, list whatsapp templates, send whatsapp template, and send whatsapp message — each runs as a tool the agent calls mid-conversation, so it acts on GupShup in real time without a human.
How do you connect GupShup to Telenow?
In Telenow, open Integrations, pick GupShup, and you paste a GupShup API key into the connection, then bind it to your agent. Then add its messaging tool to your agent (or install a template that already includes it) and you're live.
Which AI agent templates use GupShup?
Real-estate site-visit booker, Abandoned-cart win-back, Salon & spa booking, Payment-reminder collections, Delivery scheduling & reschedule, Courier pickup booking, Restaurant feedback & loyalty, Event RSVP & registration, and Hotel reservation desk all use GupShup. You can install any of them and connect your GupShup account in a couple of clicks.
Does GupShup work on phone calls and WhatsApp?
Yes. Telenow agents run on phone, web, chat and WhatsApp, and GupShup works the same across every channel — the agent calls it whenever the conversation needs it.
How much does the GupShup integration cost?
Connecting GupShup is included — you only pay Telenow's transparent per-minute and per-component usage, and new accounts get free signup credit to try it.
Connect GupShup to your AI voice agent
Sign up free and get ₹300.00 in credit — no card required. Connect your number, pick a template, and go live in minutes.