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WhatsApp Cloud API (Meta) voice AI integration

The WhatsApp Cloud API (Meta) integration connects your AI voice and chat agents to WhatsApp Cloud API (Meta), so they can read whatsapp messages on a live call. It's a messaging connector that runs as a tool the agent calls mid-conversation — you connect with an api key, attach it to an agent, and it acts in real time without a human in the loop.

WhatsApp Cloud API (Meta) API docs

Last updated 2026-06-25

What your agent can do with WhatsApp Cloud API (Meta)

Read WhatsApp messagesread whatsapp

Read the most recent WhatsApp messages exchanged with a contact — each with its sender and timestamp. Use during a call to recall what the user has sent you over WhatsApp.

Inputs

FieldTypeDescription
limitintegerHow many recent messages to return (default 10, max 50).
tostringContact phone number with country code, e.g. +919876543210. Omit to use the current caller.
List WhatsApp templateslist_templates whatsapp

List approved WhatsApp message templates and their variables.

Send WhatsApp templatesend_template whatsapp

Send an approved WhatsApp template message (works outside the 24-hour window). Fill the template variables in order.

Inputs

FieldTypeDescription
languagestringLanguage code, e.g. en or en_US
template*stringApproved template name
to*stringRecipient phone with country code, e.g. +919876543210
variablesarrayBody variable values in order ({{1}},{{2}},…)
Send WhatsApp messageSend WhatsApp

Send a WhatsApp message to a phone number. Use for confirmations, payment links, addresses, or any details the caller should have in writing.

Inputs

FieldTypeDescription
message*stringThe exact message text to send
to*stringRecipient phone number with country code, e.g. +919876543210

What you'll need to connect WhatsApp Cloud API (Meta)

Connect with an API key. In Telenow, open Integrations → WhatsApp Cloud API (Meta) and provide:

  • Permanent access token
  • Phone number ID
  • WhatsApp Business Account ID — From Meta Business Manager → WhatsApp Accounts. Enables fetching + sending message templates.

Agent templates that use WhatsApp Cloud API (Meta)

Real-estate site-visit bookerFlow
Qualifies property enquiries (budget, configuration, location) and books a site visit, then sends the confirmation and location on WhatsApp.
Abandoned-cart win-back
Calls shoppers who left items in their cart, handles the objection, and sends a payment link plus a WhatsApp nudge to complete checkout.
Salon & spa bookingFlow
Takes salon and spa bookings, recommends a service and stylist, sends a booking link, and confirms over WhatsApp.
Payment-reminder collectionsFlow
Politely reminds customers about an overdue payment, understands the situation, and sends a payment link plus a WhatsApp follow-up — compliant and respectful.
Delivery scheduling & rescheduleFlow
Confirms or reschedules deliveries, captures a preferred time-slot and address note, logs it, and sends a WhatsApp confirmation.
Courier pickup bookingFlow
Books a courier pickup — captures package and address details into a record and sends a WhatsApp confirmation with the pickup window.
Restaurant feedback & loyalty
Collects quick feedback after a restaurant visit and sends a thank-you with a return offer over WhatsApp.
Event RSVP & registration
Registers callers for an event, captures their details into a form, and sends a WhatsApp confirmation with the date and venue.
Hotel reservation deskFlow
Takes room reservations — captures dates, room type and guest count, books the stay, and sends a WhatsApp confirmation.

Other Messaging integrations

WhatsApp (built-in)
Send through a WhatsApp number already paired with this workspace — no external account needed.
Plivo WhatsApp
Send WhatsApp messages from your own Plivo WhatsApp Business sender. Free-form text reaches contacts inside an open 24-hour session; business-initiated messages need an approved template.
AiSensy
Send WhatsApp template campaigns through AiSensy. The message text fills the campaign's first template parameter.
GupShup
Send WhatsApp messages through your GupShup WhatsApp Business app. Popular Indian WhatsApp BSP.

Frequently asked questions

What can an AI voice agent do with WhatsApp Cloud API (Meta)?

During a live call or chat, a Telenow agent can read whatsapp messages, list whatsapp templates, send whatsapp template, and send whatsapp message — each runs as a tool the agent calls mid-conversation, so it acts on WhatsApp Cloud API (Meta) in real time without a human.

How do you connect WhatsApp Cloud API (Meta) to Telenow?

In Telenow, open Integrations, pick WhatsApp Cloud API (Meta), and you paste a WhatsApp Cloud API (Meta) API key into the connection, then bind it to your agent. Then add its messaging tool to your agent (or install a template that already includes it) and you're live.

Which AI agent templates use WhatsApp Cloud API (Meta)?

Real-estate site-visit booker, Abandoned-cart win-back, Salon & spa booking, Payment-reminder collections, Delivery scheduling & reschedule, Courier pickup booking, Restaurant feedback & loyalty, Event RSVP & registration, and Hotel reservation desk all use WhatsApp Cloud API (Meta). You can install any of them and connect your WhatsApp Cloud API (Meta) account in a couple of clicks.

Does WhatsApp Cloud API (Meta) work on phone calls and WhatsApp?

Yes. Telenow agents run on phone, web, chat and WhatsApp, and WhatsApp Cloud API (Meta) works the same across every channel — the agent calls it whenever the conversation needs it.

How much does the WhatsApp Cloud API (Meta) integration cost?

Connecting WhatsApp Cloud API (Meta) is included — you only pay Telenow's transparent per-minute and per-component usage, and new accounts get free signup credit to try it.

₹300.00 free credit on signup

Connect WhatsApp Cloud API (Meta) to your AI voice agent

Sign up free and get ₹300.00 in credit — no card required. Connect your number, pick a template, and go live in minutes.

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