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AiSensy voice AI integration

The AiSensy integration connects your AI voice and chat agents to AiSensy, so they can read whatsapp messages on a live call. It's a messaging connector that runs as a tool the agent calls mid-conversation — you connect with an api key, attach it to an agent, and it acts in real time without a human in the loop.

AiSensy API docs

Last updated 2026-06-25

What your agent can do with AiSensy

Read WhatsApp messagesread whatsapp

Read the most recent WhatsApp messages exchanged with a contact — each with its sender and timestamp. Use during a call to recall what the user has sent you over WhatsApp.

Inputs

FieldTypeDescription
limitintegerHow many recent messages to return (default 10, max 50).
tostringContact phone number with country code, e.g. +919876543210. Omit to use the current caller.
Send WhatsApp messageSend WhatsApp

Send a WhatsApp message to a phone number. Use for confirmations, payment links, addresses, or any details the caller should have in writing.

Inputs

FieldTypeDescription
message*stringThe exact message text to send
to*stringRecipient phone number with country code, e.g. +919876543210

What you'll need to connect AiSensy

Connect with an API key. In Telenow, open Integrations → AiSensy and provide:

  • API key
  • API campaign name — An approved API campaign in AiSensy; the agent's message becomes template parameter 1.

Agent templates that use AiSensy

Real-estate site-visit bookerFlow
Qualifies property enquiries (budget, configuration, location) and books a site visit, then sends the confirmation and location on WhatsApp.
Abandoned-cart win-back
Calls shoppers who left items in their cart, handles the objection, and sends a payment link plus a WhatsApp nudge to complete checkout.
Salon & spa bookingFlow
Takes salon and spa bookings, recommends a service and stylist, sends a booking link, and confirms over WhatsApp.
Payment-reminder collectionsFlow
Politely reminds customers about an overdue payment, understands the situation, and sends a payment link plus a WhatsApp follow-up — compliant and respectful.
Delivery scheduling & rescheduleFlow
Confirms or reschedules deliveries, captures a preferred time-slot and address note, logs it, and sends a WhatsApp confirmation.
Courier pickup bookingFlow
Books a courier pickup — captures package and address details into a record and sends a WhatsApp confirmation with the pickup window.
Restaurant feedback & loyalty
Collects quick feedback after a restaurant visit and sends a thank-you with a return offer over WhatsApp.
Event RSVP & registration
Registers callers for an event, captures their details into a form, and sends a WhatsApp confirmation with the date and venue.
Hotel reservation deskFlow
Takes room reservations — captures dates, room type and guest count, books the stay, and sends a WhatsApp confirmation.

Other Messaging integrations

WhatsApp (built-in)
Send through a WhatsApp number already paired with this workspace — no external account needed.
Plivo WhatsApp
Send WhatsApp messages from your own Plivo WhatsApp Business sender. Free-form text reaches contacts inside an open 24-hour session; business-initiated messages need an approved template.
WhatsApp Cloud API (Meta)
Send via Meta's official WhatsApp Business Cloud API using your own WABA. Free-form text reaches contacts inside an open 24-hour session.
GupShup
Send WhatsApp messages through your GupShup WhatsApp Business app. Popular Indian WhatsApp BSP.

Frequently asked questions

What can an AI voice agent do with AiSensy?

During a live call or chat, a Telenow agent can read whatsapp messages and send whatsapp message — each runs as a tool the agent calls mid-conversation, so it acts on AiSensy in real time without a human.

How do you connect AiSensy to Telenow?

In Telenow, open Integrations, pick AiSensy, and you paste a AiSensy API key into the connection, then bind it to your agent. Then add its messaging tool to your agent (or install a template that already includes it) and you're live.

Which AI agent templates use AiSensy?

Real-estate site-visit booker, Abandoned-cart win-back, Salon & spa booking, Payment-reminder collections, Delivery scheduling & reschedule, Courier pickup booking, Restaurant feedback & loyalty, Event RSVP & registration, and Hotel reservation desk all use AiSensy. You can install any of them and connect your AiSensy account in a couple of clicks.

Does AiSensy work on phone calls and WhatsApp?

Yes. Telenow agents run on phone, web, chat and WhatsApp, and AiSensy works the same across every channel — the agent calls it whenever the conversation needs it.

How much does the AiSensy integration cost?

Connecting AiSensy is included — you only pay Telenow's transparent per-minute and per-component usage, and new accounts get free signup credit to try it.

₹300.00 free credit on signup

Connect AiSensy to your AI voice agent

Sign up free and get ₹300.00 in credit — no card required. Connect your number, pick a template, and go live in minutes.

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