Telenow
Support & ticketingConnect with an API key

Intercom voice AI integration

The Intercom integration connects your AI voice and chat agents to Intercom, so they can create a contact on a live call. It's a support & ticketing connector that runs as a tool the agent calls mid-conversation — you connect with an api key, attach it to an agent, and it acts in real time without a human in the loop.

Intercom API docs

Last updated 2026-06-25

What your agent can do with Intercom

Create a contactCreate CRM contact

Create an Intercom lead contact for the caller.

Inputs

FieldTypeDescription
emailstringEmail, if given
namestringCaller name
phone*stringPhone with country code
Look up a contact by phoneLook up CRM contact

Find an existing Intercom contact by phone number.

Inputs

FieldTypeDescription
phone*stringPhone number to search, with country code

What you'll need to connect Intercom

Connect with an API key. In Telenow, open Integrations → Intercom and provide:

  • Access token — Intercom → Settings → Integrations → Developer Hub → your app → Authentication

Agent templates that use Intercom

SaaS demo schedulerFlow
Qualifies B2B SaaS prospects, captures company details into your CRM, and books a live demo on your calendar.
Inbound sales concierge
Answers inbound sales calls, looks the caller up in your CRM for context, answers product questions, and books or transfers when there's intent to buy.
Order & delivery status
Looks up a caller's recent order and gives an accurate status and delivery estimate, escalating to a human for anything unusual.
Billing dispute intakeFlow
Calmly takes billing disputes, verifies the account, captures the disputed charge, and opens a billing ticket for review.
Subscription cancel & retainFlow
Handles cancellation requests with a respectful save attempt — understands the reason, offers a relevant alternative, and processes or escalates the cancellation.
B2B invoice follow-upFlow
Chases outstanding B2B invoices with accounts-payable contacts, confirms status, and logs the promised payment date to a sheet.
Insurance policy verificationFlow
Verifies a policyholder's identity, confirms policy and coverage details, and routes anything beyond verification to a licensed agent.

Other Support & ticketing integrations

Freshdesk
Log a support ticket from the call. Uses your Freshdesk domain + API key.

Frequently asked questions

What can an AI voice agent do with Intercom?

During a live call or chat, a Telenow agent can create a contact and look up a contact by phone — each runs as a tool the agent calls mid-conversation, so it acts on Intercom in real time without a human.

How do you connect Intercom to Telenow?

In Telenow, open Integrations, pick Intercom, and you paste a Intercom API key into the connection, then bind it to your agent. Then add its support & ticketing tool to your agent (or install a template that already includes it) and you're live.

Which AI agent templates use Intercom?

SaaS demo scheduler, Inbound sales concierge, Order & delivery status, Billing dispute intake, Subscription cancel & retain, B2B invoice follow-up, and Insurance policy verification all use Intercom. You can install any of them and connect your Intercom account in a couple of clicks.

Does Intercom work on phone calls and WhatsApp?

Yes. Telenow agents run on phone, web, chat and WhatsApp, and Intercom works the same across every channel — the agent calls it whenever the conversation needs it.

How much does the Intercom integration cost?

Connecting Intercom is included — you only pay Telenow's transparent per-minute and per-component usage, and new accounts get free signup credit to try it.

₹300.00 free credit on signup

Connect Intercom to your AI voice agent

Sign up free and get ₹300.00 in credit — no card required. Connect your number, pick a template, and go live in minutes.

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