Telenow
Operations & collectionsMulti-step flowIndiaEnglish

Courier pickup booking

Books a courier pickup — captures package and address details into a record and sends a WhatsApp confirmation with the pickup window.

Runs on web, telephony.

Use this template Install free · connect your tools · go live

Last updated 2026-06-25

The conversation flow

Courier pickup booking is a multi-step flow agent. Each box is a stage in the conversation; the agent moves along the labelled paths based on what the caller says.

Capture detailsStartCreate & confirmStepEnd callYour pickup is booked — det…

How the agent opens

“Hello! I can book a courier pickup for you — could you tell me the pickup address to start?”

How it works

  1. 1
    Capture details

    Capture {pickup_address} (read it back), package count/weight, and a {pickup_window}.

  2. 2
    Create & confirm

    Use create_pickup, then send_whatsapp with the confirmation and reference.

Tools & integrations it uses

Create record
Airtable
Send WhatsApp
WhatsApp (built-in)Plivo WhatsAppWhatsApp Cloud API (Meta)AiSensyGupShup

More Operations & collections templates

Payment-reminder collections
Politely reminds customers about an overdue payment, understands the situation, and sends a payment link plus a WhatsApp follow-up — compliant and respectful.
Soft collections (early reminder)
A gentle early-stage reminder for payments just past due — friendly nudge with an easy payment link, no pressure.
B2B invoice follow-up
Chases outstanding B2B invoices with accounts-payable contacts, confirms status, and logs the promised payment date to a sheet.
Delivery scheduling & reschedule
Confirms or reschedules deliveries, captures a preferred time-slot and address note, logs it, and sends a WhatsApp confirmation.
Shipment-status query line
Handles 'where is my shipment?' calls — captures the tracking number, gives status if available, and escalates exceptions. Wire your tracking API as a custom tool.

Frequently asked questions

What does the Courier pickup booking agent do?

Books a courier pickup — captures package and address details into a record and sends a WhatsApp confirmation with the pickup window. On a call it can create record and send whatsapp. You install it, connect your tools, and it's ready to take or make calls.

How does the Courier pickup booking agent handle a call?

It follows a guided flow: capture details and create & confirm. Each step has its own instructions, so the agent stays on-track and hands off or ends the call cleanly.

What do I need to connect for the Courier pickup booking agent?

Connect Airtable, WhatsApp (built-in), Plivo WhatsApp, WhatsApp Cloud API (Meta), AiSensy, and GupShup so the agent can act during the call, then point a phone number or the web widget at it.

What channels and languages does Courier pickup booking support?

It runs on web and telephony, in EN. You can change the voice and language in the builder.

How quickly can I launch the Courier pickup booking agent?

Minutes. Install the template, connect your tools and number, test it in the browser, then publish, and new accounts get free signup credit to try it.

₹300.00 free credit on signup

Launch the Courier pickup booking agent

Sign up free and get ₹300.00 in credit — no card required. Connect your number, pick a template, and go live in minutes.

Start free Talk to sales