Telenow
Retail & e-commerceMulti-step flowGlobalEnglish

Live order tracking (API)

Looks up live order or shipment status by calling YOUR tracking API mid-call, then branches on the result: reads the status and ETA back when found, or apologises and escalates to a human when the lookup fails. The clearest example of wiring a real API into a flow.

Runs on web, telephony.

Use this template Install free · connect your tools · go live

Last updated 2026-06-30

The conversation flow

Live order tracking (API) is a multi-step flow agent. Each box is a stage in the conversation; the agent moves along the labelled paths based on what the caller says.

foundnot foundGet tracking numberStartLook up orderStepRead statusStepLookup failedStepEnd callThanks for calling — anythi…

How the agent opens

“Hi! I can check your order status — could you share your order or tracking number?”

How it works

  1. 1
    Get tracking number

    Ask for and read back the {tracking_number}.

  2. 2
    Read status

    The lookup succeeded. Tell the caller their order status and expected delivery using the looked-up details, and ask if there's anything else.

  3. 3
    Lookup failed

    The lookup failed or returned nothing. Apologise, and use escalate to connect the caller to a human who can investigate.

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Handles return and refund requests: looks up the order, captures the reason, and routes to a refund or a replacement — opening a ticket and texting the next steps.
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Resolves failed deliveries by calling the customer to reattempt, reschedule, or cancel — capturing a clean address and slot, logging the outcome, and confirming on WhatsApp to recover the shipment.
Delivery serviceability check (API)
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Frequently asked questions

What does the Live order tracking (API) agent do?

Looks up live order or shipment status by calling YOUR tracking API mid-call, then branches on the result: reads the status and ETA back when found, or apologises and escalates to a human when the lookup fails. The clearest example of wiring a real API into a flow. You install it, connect your tools, and it's ready to take or make calls.

How does the Live order tracking (API) agent handle a call?

It follows a guided flow: get tracking number, read status, and lookup failed. Each step has its own instructions, so the agent stays on-track and hands off or ends the call cleanly.

What do I need to launch Live order tracking (API)?

Just connect a phone number (or use the web widget) and publish — no extra integrations required.

What channels and languages does Live order tracking (API) support?

It runs on web and telephony, in EN. You can change the voice and language in the builder.

How quickly can I launch the Live order tracking (API) agent?

Minutes. Install the template, connect your tools and number, test it in the browser, then publish, and new accounts get free signup credit to try it.

₹300.00 free credit on signup

Launch the Live order tracking (API) agent

Sign up free and get ₹300.00 in credit — no card required. Connect your number, pick a template, and go live in minutes.

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