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Retail & e-commerceMulti-step flowIndiaEnglishHindi

Delivery serviceability check (API)

Checks whether you deliver to a caller's PIN code by calling your serviceability API mid-call, then continues to booking when it's covered or offers an alternative when it isn't — with a graceful fallback if the API is unavailable.

Runs on web, telephony.

Use this template Install free · connect your tools · go live

Last updated 2026-06-30

The conversation flow

Delivery serviceability check (API) is a multi-step flow agent. Each box is a stage in the conversation; the agent moves along the labelled paths based on what the caller says.

checkedcheck failedGet PIN codeStartCheck serviceabilityStepServiceable?StepCheck unavailableStepEnd callThank you! You're all set —…

How the agent opens

“Hello! I can check if we deliver to your area — could you tell me your 6-digit PIN code?”

How it works

  1. 1
    Get PIN code

    Ask for and read back the 6-digit {pincode}.

  2. 2
    Serviceable?

    The check succeeded. Using the looked-up result, tell the caller whether their area is covered. If covered, capture their delivery address and what they'd like to order. If not, offer an alternative kindly.

  3. 3
    Check unavailable

    The serviceability check failed. Take the caller's PIN code and contact number, and assure them the team will confirm shortly; offer human_help if they'd like.

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Frequently asked questions

What does the Delivery serviceability check (API) agent do?

Checks whether you deliver to a caller's PIN code by calling your serviceability API mid-call, then continues to booking when it's covered or offers an alternative when it isn't — with a graceful fallback if the API is unavailable. You install it, connect your tools, and it's ready to take or make calls.

How does the Delivery serviceability check (API) agent handle a call?

It follows a guided flow: get pin code, serviceable?, and check unavailable. Each step has its own instructions, so the agent stays on-track and hands off or ends the call cleanly.

What do I need to launch Delivery serviceability check (API)?

Just connect a phone number (or use the web widget) and publish — no extra integrations required.

What channels and languages does Delivery serviceability check (API) support?

It runs on web and telephony, in EN and HI. You can change the voice and language in the builder.

How quickly can I launch the Delivery serviceability check (API) agent?

Minutes. Install the template, connect your tools and number, test it in the browser, then publish, and new accounts get free signup credit to try it.

₹300.00 free credit on signup

Launch the Delivery serviceability check (API) agent

Sign up free and get ₹300.00 in credit — no card required. Connect your number, pick a template, and go live in minutes.

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