Telenow

Send WhatsApp from an AI voice agent

Send WhatsApp is a Telenow capability your AI voice agent can use during a conversation. The agent collects what it needs from the caller, then calls send whatsapp as a tool — the action happens live on the call, across phone, web, chat and WhatsApp. It's provider-agnostic, so you can connect the vendor you already use and swap later without rebuilding the agent.

Last updated 2026-06-25

How it works

  1. 1
    Build or install

    Start from a template or describe your agent to the AI copilot, then add send whatsapp as a tool.

  2. 2
    Connect

    Authorise send whatsapp and point a phone number or the web widget at your agent.

  3. 3
    Go live

    Test it in the browser, publish, and the agent uses send whatsapp automatically on every call.

Integrations that send whatsapp

WhatsApp (built-in)
Send through a WhatsApp number already paired with this workspace — no external account needed.
Plivo WhatsApp
Send WhatsApp messages from your own Plivo WhatsApp Business sender. Free-form text reaches contacts inside an open 24-hour session; business-initiated messages need an approved template.
WhatsApp Cloud API (Meta)
Send via Meta's official WhatsApp Business Cloud API using your own WABA. Free-form text reaches contacts inside an open 24-hour session.
AiSensy
Send WhatsApp template campaigns through AiSensy. The message text fills the campaign's first template parameter.
GupShup
Send WhatsApp messages through your GupShup WhatsApp Business app. Popular Indian WhatsApp BSP.

Templates that send whatsapp

Real-estate site-visit bookerFlow
Qualifies property enquiries (budget, configuration, location) and books a site visit, then sends the confirmation and location on WhatsApp.
Abandoned-cart win-back
Calls shoppers who left items in their cart, handles the objection, and sends a payment link plus a WhatsApp nudge to complete checkout.
Salon & spa bookingFlow
Takes salon and spa bookings, recommends a service and stylist, sends a booking link, and confirms over WhatsApp.
Payment-reminder collectionsFlow
Politely reminds customers about an overdue payment, understands the situation, and sends a payment link plus a WhatsApp follow-up — compliant and respectful.
Delivery scheduling & rescheduleFlow
Confirms or reschedules deliveries, captures a preferred time-slot and address note, logs it, and sends a WhatsApp confirmation.
Courier pickup bookingFlow
Books a courier pickup — captures package and address details into a record and sends a WhatsApp confirmation with the pickup window.
Restaurant feedback & loyalty
Collects quick feedback after a restaurant visit and sends a thank-you with a return offer over WhatsApp.
Event RSVP & registration
Registers callers for an event, captures their details into a form, and sends a WhatsApp confirmation with the date and venue.
Hotel reservation deskFlow
Takes room reservations — captures dates, room type and guest count, books the stay, and sends a WhatsApp confirmation.

Frequently asked questions

How does an AI voice agent send whatsapp?

Telenow exposes send whatsapp as a tool the agent can call mid-conversation. When the dialogue reaches the right point, the agent triggers it with the details it collected — no human and no hold music.

Which integrations let an agent send whatsapp?

WhatsApp (built-in), Plivo WhatsApp, WhatsApp Cloud API (Meta), AiSensy, and GupShup all provide this capability. Because it's provider-agnostic, you can swap vendors later without rebuilding the agent.

Which templates already send whatsapp?

Real-estate site-visit booker, Abandoned-cart win-back, Salon & spa booking, Payment-reminder collections, Delivery scheduling & reschedule, Courier pickup booking, Restaurant feedback & loyalty, Event RSVP & registration, and Hotel reservation desk use it out of the box — install one and connect your account to go live.

Does it work on phone and WhatsApp?

Yes — the capability works across phone, web, chat and WhatsApp, so the agent can send whatsapp on whichever channel the customer is on.

More capabilities

Book calendar event
Send booking link
Check calendar availability
Create CRM contact
Create CRM lead
Look up CRM contact
₹300.00 free credit on signup

Give your AI agent the power to send whatsapp

Sign up free and get ₹300.00 in credit — no card required. Connect your number, pick a template, and go live in minutes.

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