Create record from an AI voice agent

Create record is a Telenow capability your AI voice agent can use during a conversation. The agent collects what it needs from the caller, then calls create record as a tool — the action happens live on the call, across phone, web, chat and WhatsApp. It's provider-agnostic, so you can connect the vendor you already use and swap later without rebuilding the agent.

Last updated 2026-06-25

How it works

1
Build or install
Start from a template or describe your agent to the AI copilot, then add create record as a tool.
2
Connect
Authorise create record and point a phone number or the web widget at your agent.
3
Go live
Test it in the browser, publish, and the agent uses create record automatically on every call.

Integrations that create record

Airtable

Add a record to an Airtable table during the call — the agent fills the table's own fields.

Templates that create record

Courier pickup bookingFlow

Books a courier pickup — captures package and address details into a record and sends a WhatsApp confirmation with the pickup window.

Insurance FNOL intakeFlow

Takes a first notice of loss: captures incident details and policy info, opens a claim record and a follow-up ticket, with a calm, supportive manner.

Recruitment phone screenFlow

Runs a structured first-round phone screen, captures answers and availability, and books the next-round interview for promising candidates.

Frequently asked questions

How does an AI voice agent create record?

Telenow exposes create record as a tool the agent can call mid-conversation. When the dialogue reaches the right point, the agent triggers it with the details it collected — no human and no hold music.

Which integrations let an agent create record?

Airtable provides this capability. Because it's provider-agnostic, you can swap vendors later without rebuilding the agent.

Which templates already create record?

Courier pickup booking, Insurance FNOL intake, and Recruitment phone screen use it out of the box — install one and connect your account to go live.

Does it work on phone and WhatsApp?

Yes — the capability works across phone, web, chat and WhatsApp, so the agent can create record on whichever channel the customer is on.