Telenow

Voice AI for Surveys & feedback

Voice AI for surveys & feedback means an AI agent that answers or places surveys & feedback calls, follows your script, and acts on your tools in real time — 24/7, on your own number and brand. Telenow gives you 3 ready-made surveys & feedback agent templates plus the integrations to wire them into your stack, so you can launch in minutes instead of building from scratch.

Last updated 2026-06-25

Surveys & feedback agent templates

Post-call CSAT survey
A short customer-satisfaction survey: asks for a 1–5 rating and one comment, thanks the customer, and logs the response to a sheet.
NPS follow-up
Runs a Net Promoter Score check — captures the 0–10 score and the 'why', and logs it for the team to review trends.
Restaurant feedback & loyalty
Collects quick feedback after a restaurant visit and sends a thank-you with a return offer over WhatsApp.

Integrations for surveys & feedback

Google Sheets
Append a row to a Google Sheet during the call — the SMB's de-facto CRM. Connect once with Google.
WhatsApp (built-in)
Send through a WhatsApp number already paired with this workspace — no external account needed.
Plivo WhatsApp
Send WhatsApp messages from your own Plivo WhatsApp Business sender. Free-form text reaches contacts inside an open 24-hour session; business-initiated messages need an approved template.
WhatsApp Cloud API (Meta)
Send via Meta's official WhatsApp Business Cloud API using your own WABA. Free-form text reaches contacts inside an open 24-hour session.
AiSensy
Send WhatsApp template campaigns through AiSensy. The message text fills the campaign's first template parameter.
GupShup
Send WhatsApp messages through your GupShup WhatsApp Business app. Popular Indian WhatsApp BSP.

Frequently asked questions

How is voice AI used for surveys & feedback?

Telenow voice agents handle surveys & feedback calls end to end — they greet the caller, follow your script, take action on your tools, and escalate to a human only when needed, 24/7.

Which surveys & feedback agent templates are available?

Post-call CSAT survey, NPS follow-up, and Restaurant feedback & loyalty — each is a ready-made surveys & feedback agent you install, connect, and launch.

What tools do surveys & feedback agents connect to?

Common surveys & feedback integrations include Google Sheets, WhatsApp (built-in), Plivo WhatsApp, WhatsApp Cloud API (Meta), AiSensy, and GupShup, so the agent can act during the call.

Can a surveys & feedback agent run on phone and WhatsApp?

Yes — the same surveys & feedback agent runs on phone, web, chat and WhatsApp on your own number and brand, and new accounts get free signup credit to try it.

₹300.00 free credit on signup

Build a surveys & feedback voice agent

Sign up free and get ₹300.00 in credit — no card required. Connect your number, pick a template, and go live in minutes.

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