Telecom plan renewal & upgrade
Reminds customers their mobile, broadband, or DTH plan is due, renews it on the spot with a payment link, and offers a relevant upgrade — sending the confirmation on WhatsApp.
Runs on web, telephony.
Last updated 2026-06-30
The conversation flow
Telecom plan renewal & upgrade is a multi-step flow agent. Each box is a stage in the conversation; the agent moves along the labelled paths based on what the caller says.
How the agent opens
“Hello! I'm calling because your plan is coming up for renewal — would you like me to help you renew it quickly?”
How it works
- 1Remind & offer
Remind them the {current_plan} is due and find out if they want to renew as-is, upgrade, or not now.
- 2Renew
Renew the same plan: use send_payment_link, then send_whatsapp with the confirmation.
- 3Upgrade
Explain ONE relevant upgrade clearly, then use send_payment_link for the new plan and send_whatsapp with the details.
Tools & integrations it uses
More Telecom & ISP templates
Frequently asked questions
What does the Telecom plan renewal & upgrade agent do?
Reminds customers their mobile, broadband, or DTH plan is due, renews it on the spot with a payment link, and offers a relevant upgrade — sending the confirmation on WhatsApp. On a call it can send payment link and send whatsapp. You install it, connect your tools, and it's ready to take or make calls.
How does the Telecom plan renewal & upgrade agent handle a call?
It follows a guided flow: remind & offer, renew, and upgrade. Each step has its own instructions, so the agent stays on-track and hands off or ends the call cleanly.
What do I need to connect for the Telecom plan renewal & upgrade agent?
Connect Razorpay, WhatsApp (built-in), Plivo WhatsApp, WhatsApp Cloud API (Meta), AiSensy, and GupShup so the agent can act during the call, then point a phone number or the web widget at it.
What channels and languages does Telecom plan renewal & upgrade support?
It runs on web and telephony, in EN and HI. You can change the voice and language in the builder.
How quickly can I launch the Telecom plan renewal & upgrade agent?
Minutes. Install the template, connect your tools and number, test it in the browser, then publish, and new accounts get free signup credit to try it.
Launch the Telecom plan renewal & upgrade agent
Sign up free and get ₹300.00 in credit — no card required. Connect your number, pick a template, and go live in minutes.