Flight change & rebook
A self-service line for existing bookings: change dates, cancel/refund, or check status — by keypad or voice. Captures the request, confirms on WhatsApp, and routes fare-difference or refund cases to a human.
Runs on web, telephony.
Last updated 2026-06-30
The conversation flow
Flight change & rebook is a multi-step flow agent. Each box is a stage in the conversation; the agent moves along the labelled paths based on what the caller says.
How the agent opens
“Thanks for calling about your booking. To get started, may I have your booking reference?”
How it works
- 1Confirm booking
Capture and read back the {booking_ref}.
- 2What's needed
Offer three options — change dates (1), cancel/refund (2), or check status (3) — by keypad or voice.
- 3Change dates
Capture the {new_dates}. Explain any fare difference is confirmed by an agent; use send_whatsapp with the change request, then offer to connect to travel_agent for the fare difference.
- 4Cancel / refund
Cancellations and refunds need an agent. Capture the reason, then transfer to travel_agent.
- 5Check status
Tell the caller their booking status and offer to send the itinerary via send_whatsapp.
Tools & integrations it uses
More Travel & tourism templates
Frequently asked questions
What does the Flight change & rebook agent do?
A self-service line for existing bookings: change dates, cancel/refund, or check status — by keypad or voice. Captures the request, confirms on WhatsApp, and routes fare-difference or refund cases to a human. On a call it can send whatsapp. You install it, connect your tools, and it's ready to take or make calls.
How does the Flight change & rebook agent handle a call?
It follows a guided flow: confirm booking, what's needed, change dates, cancel / refund, and check status. Each step has its own instructions, so the agent stays on-track and hands off or ends the call cleanly.
What do I need to connect for the Flight change & rebook agent?
Connect WhatsApp (built-in), Plivo WhatsApp, WhatsApp Cloud API (Meta), AiSensy, and GupShup so the agent can act during the call, then point a phone number or the web widget at it.
What channels and languages does Flight change & rebook support?
It runs on web and telephony, in EN. You can change the voice and language in the builder.
How quickly can I launch the Flight change & rebook agent?
Minutes. Install the template, connect your tools and number, test it in the browser, then publish, and new accounts get free signup credit to try it.
Launch the Flight change & rebook agent
Sign up free and get ₹300.00 in credit — no card required. Connect your number, pick a template, and go live in minutes.