E-commerce platformsConnect with an API key

WooCommerce voice AI integration

The WooCommerce integration connects your AI voice and chat agents to WooCommerce, so they can look up an order on a live call. It's a e-commerce platforms connector that runs as a tool the agent calls mid-conversation — you connect with an api key, attach it to an agent, and it acts in real time without a human in the loop.

WooCommerce API docs

Last updated 2026-06-27

What your agent can do with WooCommerce

Look up an orderLook up an order

Fetch a WooCommerce order by its id (order number) to answer status, payment, items or delivery questions.

Inputs

Field	Type	Description
order_id*	integer	WooCommerce order id (the order number).

List a customer's ordersList customer orders

Find a customer's recent WooCommerce orders by phone, email or name — ideal for screen-pop at the start of a call.

Inputs

Field	Type	Description
query*	string	Search term — the caller phone, email or name.

Search productsSearch products

Search the WooCommerce catalogue by name or SKU. Returns price, stock status and a link.

Inputs

Field	Type	Description
query*	string	Product name or SKU to search for.

Look up a customerLook up a customer

Find a WooCommerce customer by email, name or username to recognise the caller.

Inputs

Field	Type	Description
query*	string	Email, name or username to search for.

Create an orderCreate an order

Create a WooCommerce order (e.g. a phone order or cash-on-delivery). Returns id + order_key; the pay link is {store_url}/checkout/order-pay/<id>/?pay_for_order=true&key=<order_key>. Use product ids from product.search.

Inputs

Field	Type	Description
billing_email	string	—
billing_first_name	string	—
billing_phone	string	—
customer_note	string	—
line_items*	array	Order items, each a catalogue product. WooCommerce requires a product_id per line.
payment_method_title	string	e.g. Cash on delivery

Update an orderUpdate an order

Change a WooCommerce order's status and/or add a customer note — e.g. move a confirmed cash-on-delivery order to processing, or cancel a refused one.

Inputs

Field	Type	Description
customer_note	string	Note to add to the order.
order_id*	integer	WooCommerce order id.
status	string	New status: processing, completed, cancelled, on-hold, etc.

Create a discount codeCreate a discount code

Create a single-use WooCommerce coupon to offer the caller (recovery / win-back incentive). Returns the code to read out or send.

Inputs

Field	Type	Description
amount*	string	Discount amount, e.g. 10.
code*	string	The coupon code to create, e.g. WELCOME10.
discount_type	string	percent (of cart), fixed_cart, or fixed_product.

What you'll need to connect WooCommerce

Connect with an API key. In Telenow, open Integrations → WooCommerce and provide:

Consumer key — WooCommerce > Settings > Advanced > REST API > Add key (Read/Write). Starts with ck_.
Consumer secret — Shown once when you create the key. Starts with cs_.
Store URL — Your site root, must be HTTPS.

Other E-commerce platforms integrations

Shopify

Let the agent look up orders, search products and recognise customers from your Shopify store mid-call. Connect with a custom-app Admin API token.

BigCommerce

Look up orders, search products and recognise customers from your BigCommerce store mid-call. Connect with a store-level API account token.

Adobe Commerce (Magento)

Look up orders, search products and recognise customers from your Magento / Adobe Commerce store mid-call. Connect with an integration access token.

Frequently asked questions

What can an AI voice agent do with WooCommerce?

During a live call or chat, a Telenow agent can look up an order, list a customer's orders, search products, look up a customer, create an order, update an order, and create a discount code — each runs as a tool the agent calls mid-conversation, so it acts on WooCommerce in real time without a human.

How do you connect WooCommerce to Telenow?

In Telenow, open Integrations, pick WooCommerce, and you paste a WooCommerce API key into the connection, then bind it to your agent. Then add its e-commerce platforms tool to your agent (or install a template that already includes it) and you're live.

Can I use WooCommerce in a ready-made agent?

Yes — add WooCommerce to any Telenow agent, or start from a template and attach it as a tool.

Does WooCommerce work on phone calls and WhatsApp?

Yes. Telenow agents run on phone, web, chat and WhatsApp, and WooCommerce works the same across every channel — the agent calls it whenever the conversation needs it.

How much does the WooCommerce integration cost?

Connecting WooCommerce is included — you only pay Telenow's transparent per-minute and per-component usage, and new accounts get free signup credit to try it.

₹300.00 free credit on signup

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