Telenow
E-commerce platformsConnect with an API key

BigCommerce voice AI integration

The BigCommerce integration connects your AI voice and chat agents to BigCommerce, so they can look up an order on a live call. It's a e-commerce platforms connector that runs as a tool the agent calls mid-conversation — you connect with an api key, attach it to an agent, and it acts in real time without a human in the loop.

BigCommerce API docs

Last updated 2026-06-27

What your agent can do with BigCommerce

Look up an orderLook up an order

Fetch a BigCommerce order by id to answer status, payment, total or delivery questions.

Inputs

FieldTypeDescription
order_id*integerBigCommerce order id.
Search productsSearch products

Search the BigCommerce catalogue by keyword. Returns name, SKU, price and stock level.

Inputs

FieldTypeDescription
query*stringProduct name or keywords to search for.
Look up a customerLook up a customer

Find a BigCommerce customer by email to recognise the caller.

Inputs

FieldTypeDescription
email*stringCustomer email to look up.

What you'll need to connect BigCommerce

Connect with an API key. In Telenow, open Integrations → BigCommerce and provide:

  • API account token — BigCommerce > Settings > API > Store-level API accounts > Create. Scopes: Orders, Products, Customers (read-only).
  • Store hash — From your API base path: api.bigcommerce.com/stores/<store_hash>/v3

Other E-commerce platforms integrations

Shopify
Let the agent look up orders, search products and recognise customers from your Shopify store mid-call. Connect with a custom-app Admin API token.
WooCommerce
Look up orders, search products, recognise customers and create orders/coupons on your WooCommerce (WordPress) store mid-call. Connect with a REST API key pair.
Adobe Commerce (Magento)
Look up orders, search products and recognise customers from your Magento / Adobe Commerce store mid-call. Connect with an integration access token.

Frequently asked questions

What can an AI voice agent do with BigCommerce?

During a live call or chat, a Telenow agent can look up an order, search products, and look up a customer — each runs as a tool the agent calls mid-conversation, so it acts on BigCommerce in real time without a human.

How do you connect BigCommerce to Telenow?

In Telenow, open Integrations, pick BigCommerce, and you paste a BigCommerce API key into the connection, then bind it to your agent. Then add its e-commerce platforms tool to your agent (or install a template that already includes it) and you're live.

Can I use BigCommerce in a ready-made agent?

Yes — add BigCommerce to any Telenow agent, or start from a template and attach it as a tool.

Does BigCommerce work on phone calls and WhatsApp?

Yes. Telenow agents run on phone, web, chat and WhatsApp, and BigCommerce works the same across every channel — the agent calls it whenever the conversation needs it.

How much does the BigCommerce integration cost?

Connecting BigCommerce is included — you only pay Telenow's transparent per-minute and per-component usage, and new accounts get free signup credit to try it.

₹300.00 free credit on signup

Connect BigCommerce to your AI voice agent

Sign up free and get ₹300.00 in credit — no card required. Connect your number, pick a template, and go live in minutes.

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