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Adobe Commerce (Magento) voice AI integration

The Adobe Commerce (Magento) integration connects your AI voice and chat agents to Adobe Commerce (Magento), so they can look up an order on a live call. It's a e-commerce platforms connector that runs as a tool the agent calls mid-conversation — you connect with an api key, attach it to an agent, and it acts in real time without a human in the loop.

Adobe Commerce (Magento) API docs

Last updated 2026-06-27

What your agent can do with Adobe Commerce (Magento)

Look up an orderLook up an order

Find a Magento order by its increment id (the order number the customer sees) to answer status, total or payment questions.

Inputs

FieldTypeDescription
order_number*stringOrder increment id, e.g. 000000123 (digits).
Search productsSearch products

Search the Magento catalogue by name. Returns SKU, name, price and status.

Inputs

FieldTypeDescription
query*stringProduct name or keywords to search for.
Look up a customerLook up a customer

Find a Magento customer by email to recognise the caller.

Inputs

FieldTypeDescription
email*stringCustomer email to look up.

What you'll need to connect Adobe Commerce (Magento)

Connect with an API key. In Telenow, open Integrations → Adobe Commerce (Magento) and provide:

  • Integration access token — Magento admin > System > Integrations > Add (Sales, Catalog, Customers resources) > Activate, then use the Access Token.
  • Store base URL — Your Magento base URL (HTTPS).

Other E-commerce platforms integrations

Shopify
Let the agent look up orders, search products and recognise customers from your Shopify store mid-call. Connect with a custom-app Admin API token.
WooCommerce
Look up orders, search products, recognise customers and create orders/coupons on your WooCommerce (WordPress) store mid-call. Connect with a REST API key pair.
BigCommerce
Look up orders, search products and recognise customers from your BigCommerce store mid-call. Connect with a store-level API account token.

Frequently asked questions

What can an AI voice agent do with Adobe Commerce (Magento)?

During a live call or chat, a Telenow agent can look up an order, search products, and look up a customer — each runs as a tool the agent calls mid-conversation, so it acts on Adobe Commerce (Magento) in real time without a human.

How do you connect Adobe Commerce (Magento) to Telenow?

In Telenow, open Integrations, pick Adobe Commerce (Magento), and you paste a Adobe Commerce (Magento) API key into the connection, then bind it to your agent. Then add its e-commerce platforms tool to your agent (or install a template that already includes it) and you're live.

Can I use Adobe Commerce (Magento) in a ready-made agent?

Yes — add Adobe Commerce (Magento) to any Telenow agent, or start from a template and attach it as a tool.

Does Adobe Commerce (Magento) work on phone calls and WhatsApp?

Yes. Telenow agents run on phone, web, chat and WhatsApp, and Adobe Commerce (Magento) works the same across every channel — the agent calls it whenever the conversation needs it.

How much does the Adobe Commerce (Magento) integration cost?

Connecting Adobe Commerce (Magento) is included — you only pay Telenow's transparent per-minute and per-component usage, and new accounts get free signup credit to try it.

₹300.00 free credit on signup

Connect Adobe Commerce (Magento) to your AI voice agent

Sign up free and get ₹300.00 in credit — no card required. Connect your number, pick a template, and go live in minutes.

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