Telenow

Look up an order from an AI voice agent

Look up an order is a Telenow capability your AI voice agent can use during a conversation. The agent collects what it needs from the caller, then calls look up an order as a tool — the action happens live on the call, across phone, web, chat and WhatsApp. It's provider-agnostic, so you can connect the vendor you already use and swap later without rebuilding the agent.

Last updated 2026-06-27

How it works

  1. 1
    Build or install

    Start from a template or describe your agent to the AI copilot, then add look up an order as a tool.

  2. 2
    Connect

    Authorise look up an order and point a phone number or the web widget at your agent.

  3. 3
    Go live

    Test it in the browser, publish, and the agent uses look up an order automatically on every call.

Integrations that look up an order

Shopify
Let the agent look up orders, search products and recognise customers from your Shopify store mid-call. Connect with a custom-app Admin API token.
WooCommerce
Look up orders, search products, recognise customers and create orders/coupons on your WooCommerce (WordPress) store mid-call. Connect with a REST API key pair.
BigCommerce
Look up orders, search products and recognise customers from your BigCommerce store mid-call. Connect with a store-level API account token.
Adobe Commerce (Magento)
Look up orders, search products and recognise customers from your Magento / Adobe Commerce store mid-call. Connect with an integration access token.

Frequently asked questions

How does an AI voice agent look up an order?

Telenow exposes look up an order as a tool the agent can call mid-conversation. When the dialogue reaches the right point, the agent triggers it with the details it collected — no human and no hold music.

Which integrations let an agent look up an order?

Shopify, WooCommerce, BigCommerce, and Adobe Commerce (Magento) all provide this capability. Because it's provider-agnostic, you can swap vendors later without rebuilding the agent.

Do I need to code to look up an order?

No. Add the capability as a tool in the no-code builder (or let the AI copilot do it), connect a provider, and the agent handles the rest.

Does it work on phone and WhatsApp?

Yes — the capability works across phone, web, chat and WhatsApp, so the agent can look up an order on whichever channel the customer is on.

More capabilities

Book calendar event
Send booking link
Check calendar availability
Create a checkout link
Create CRM contact
Create CRM lead
₹300.00 free credit on signup

Give your AI agent the power to look up an order

Sign up free and get ₹300.00 in credit — no card required. Connect your number, pick a template, and go live in minutes.

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