Shopify voice AI integration
The Shopify integration connects your AI voice and chat agents to Shopify, so they can look up an order on a live call. It's a e-commerce platforms connector that runs as a tool the agent calls mid-conversation — you connect with an api key, attach it to an agent, and it acts in real time without a human in the loop.
Shopify API docsLast updated 2026-06-27
What your agent can do with Shopify
Find a Shopify order by its number to answer questions about status, payment, items or delivery. Pass digits only.
Inputs
| Field | Type | Description |
|---|---|---|
| order_number* | string | Order number, digits only (e.g. 1001). |
Find a Shopify customer by phone, email or name — use to recognise the caller and see their order history (orders_count, total_spent, last order).
Inputs
| Field | Type | Description |
|---|---|---|
| query* | string | Phone with country code, email, or name to search for. |
Search the Shopify catalogue by name/keywords. Returns matching products with their variants, price and stock so the agent can answer availability and pricing.
Inputs
| Field | Type | Description |
|---|---|---|
| query* | string | Product name or keywords to search for. |
Create a Shopify draft order and return its invoice_url — a ready-to-pay checkout link to read out or send over WhatsApp/SMS (abandoned-cart recovery, phone orders). Pass line items as title/price/quantity.
Inputs
| Field | Type | Description |
|---|---|---|
| customer_email | string | Customer email, if known. |
| line_items* | array | Items for the checkout. Each: {title, price (store currency, string), quantity}. |
| note | string | Optional note for the order. |
Tag a Shopify order and/or add a note — e.g. tag a cash-on-delivery order COD Confirmed after the caller confirms, or note the outcome. Use the numeric order id from order.lookup.
Inputs
| Field | Type | Description |
|---|---|---|
| note | string | Note to add to the order. |
| order_id* | integer | Numeric Shopify order id (the id field from order.lookup). |
| tags | string | Comma-separated tags to set, e.g. COD Confirmed. |
What you'll need to connect Shopify
Connect with an API key. In Telenow, open Integrations → Shopify and provide:
- Admin API access token — Shopify admin > Settings > Apps and sales channels > Develop apps > your app > Admin API access token (starts with shpat_). Needs read_orders, write_orders, read_products, read_customers.
- Store domain — Your permanent myshopify.com domain, e.g. mystore.myshopify.com (no https://, not a custom storefront domain). The outbound URL is SSRF-checked at dispatch.
- Store
Other E-commerce platforms integrations
Frequently asked questions
What can an AI voice agent do with Shopify?
During a live call or chat, a Telenow agent can look up an order, look up a customer, search products, create a checkout link, and update an order — each runs as a tool the agent calls mid-conversation, so it acts on Shopify in real time without a human.
How do you connect Shopify to Telenow?
In Telenow, open Integrations, pick Shopify, and you paste a Shopify API key into the connection, then bind it to your agent. Then add its e-commerce platforms tool to your agent (or install a template that already includes it) and you're live.
Can I use Shopify in a ready-made agent?
Yes — add Shopify to any Telenow agent, or start from a template and attach it as a tool.
Does Shopify work on phone calls and WhatsApp?
Yes. Telenow agents run on phone, web, chat and WhatsApp, and Shopify works the same across every channel — the agent calls it whenever the conversation needs it.
How much does the Shopify integration cost?
Connecting Shopify is included — you only pay Telenow's transparent per-minute and per-component usage, and new accounts get free signup credit to try it.
Connect Shopify to your AI voice agent
Sign up free and get ₹300.00 in credit — no card required. Connect your number, pick a template, and go live in minutes.