Telenow

Look up a customer from an AI voice agent

Look up a customer is a Telenow capability your AI voice agent can use during a conversation. The agent collects what it needs from the caller, then calls look up a customer as a tool — the action happens live on the call, across phone, web, chat and WhatsApp. It's provider-agnostic, so you can connect the vendor you already use and swap later without rebuilding the agent.

Last updated 2026-06-27

How it works

  1. 1
    Build or install

    Start from a template or describe your agent to the AI copilot, then add look up a customer as a tool.

  2. 2
    Connect

    Authorise look up a customer and point a phone number or the web widget at your agent.

  3. 3
    Go live

    Test it in the browser, publish, and the agent uses look up a customer automatically on every call.

Integrations that look up a customer

Shopify
Let the agent look up orders, search products and recognise customers from your Shopify store mid-call. Connect with a custom-app Admin API token.
WooCommerce
Look up orders, search products, recognise customers and create orders/coupons on your WooCommerce (WordPress) store mid-call. Connect with a REST API key pair.
BigCommerce
Look up orders, search products and recognise customers from your BigCommerce store mid-call. Connect with a store-level API account token.
Adobe Commerce (Magento)
Look up orders, search products and recognise customers from your Magento / Adobe Commerce store mid-call. Connect with an integration access token.

Frequently asked questions

How does an AI voice agent look up a customer?

Telenow exposes look up a customer as a tool the agent can call mid-conversation. When the dialogue reaches the right point, the agent triggers it with the details it collected — no human and no hold music.

Which integrations let an agent look up a customer?

Shopify, WooCommerce, BigCommerce, and Adobe Commerce (Magento) all provide this capability. Because it's provider-agnostic, you can swap vendors later without rebuilding the agent.

Do I need to code to look up a customer?

No. Add the capability as a tool in the no-code builder (or let the AI copilot do it), connect a provider, and the agent handles the rest.

Does it work on phone and WhatsApp?

Yes — the capability works across phone, web, chat and WhatsApp, so the agent can look up a customer on whichever channel the customer is on.

More capabilities

Book calendar event
Send booking link
Check calendar availability
Create a checkout link
Create CRM contact
Create CRM lead
₹300.00 free credit on signup

Give your AI agent the power to look up a customer

Sign up free and get ₹300.00 in credit — no card required. Connect your number, pick a template, and go live in minutes.

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