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Customer supportMulti-step flowGlobalEnglish

Smart IVR receptionist

A modern phone menu that understands both keypresses AND natural speech: "press 1 for sales" or just "I need to pay my bill" both route correctly. Press 0 (or ask) for a human from anywhere — no rigid, frustrating tree.

Runs on web, telephony.

Use this template Install free · connect your tools · go live

Last updated 2026-06-30

The conversation flow

Smart IVR receptionist is a multi-step flow agent. Each box is a stage in the conversation; the agent moves along the labelled paths based on what the caller says.

press 1press 2press 3press 4salessupportbillinghours & locationneeds the menuall doneMain menuStartSalesStepSupportStepBillingStepHours & locationStepOperatorStepEnd callThanks for calling — have a…

How the agent opens

“Thanks for calling! You can press or say it: 1 for sales, 2 for support, 3 for billing, 4 for hours and location, or 0 for an operator. How can I help?”

How it works

  1. 1
    Main menu

    Present the menu and listen for a keypress OR a spoken intent. If it's unclear, briefly re-offer the four options plus 0 for an operator.

  2. 2
    Sales

    Route to sales: use to_sales to transfer.

  3. 3
    Support

    Route to support: use to_support to transfer.

  4. 4
    Billing

    Route to billing: use to_billing to transfer.

  5. 5
    Hours & location

    Answer the caller's hours, location, or directions question from your knowledge base. Then ask if there's anything else; if so, re-offer the menu.

  6. 6
    Operator

    The caller pressed 0 or asked for a person: use to_operator to transfer to reception.

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Frequently asked questions

What does the Smart IVR receptionist agent do?

A modern phone menu that understands both keypresses AND natural speech: "press 1 for sales" or just "I need to pay my bill" both route correctly. Press 0 (or ask) for a human from anywhere — no rigid, frustrating tree. You install it, connect your tools, and it's ready to take or make calls.

How does the Smart IVR receptionist agent handle a call?

It follows a guided flow: main menu, sales, support, billing, hours & location, and operator. Each step has its own instructions, so the agent stays on-track and hands off or ends the call cleanly.

What do I need to launch Smart IVR receptionist?

Just connect a phone number (or use the web widget) and publish — no extra integrations required.

What channels and languages does Smart IVR receptionist support?

It runs on web and telephony, in EN. You can change the voice and language in the builder.

How quickly can I launch the Smart IVR receptionist agent?

Minutes. Install the template, connect your tools and number, test it in the browser, then publish, and new accounts get free signup credit to try it.

₹300.00 free credit on signup

Launch the Smart IVR receptionist agent

Sign up free and get ₹300.00 in credit — no card required. Connect your number, pick a template, and go live in minutes.

Start free Talk to sales