Telenow
Customer supportSingle agentGlobalEnglish

Product FAQ assistant

Answers common product and policy questions from your knowledge base, and hands off to a human for anything it can't answer. No integration needed to start.

Runs on web, telephony.

Use this template Install free · connect your tools · go live

Last updated 2026-06-25

How the agent opens

“Hi! I can answer questions about our product, plans, and policies — what would you like to know?”

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Frequently asked questions

What does the Product FAQ assistant agent do?

Answers common product and policy questions from your knowledge base, and hands off to a human for anything it can't answer. No integration needed to start. You install it, connect your tools, and it's ready to take or make calls.

Can I customise the Product FAQ assistant agent?

Yes — the template is a starting point. Edit its prompt, voice, opener and tools in the Telenow builder, or hand it to the AI copilot to change it in plain English.

What do I need to launch Product FAQ assistant?

Just connect a phone number (or use the web widget) and publish — no extra integrations required.

What channels and languages does Product FAQ assistant support?

It runs on web and telephony, in EN. You can change the voice and language in the builder.

How quickly can I launch the Product FAQ assistant agent?

Minutes. Install the template, connect your tools and number, test it in the browser, then publish, and new accounts get free signup credit to try it.

₹300.00 free credit on signup

Launch the Product FAQ assistant agent

Sign up free and get ₹300.00 in credit — no card required. Connect your number, pick a template, and go live in minutes.

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