Telenow in the UK

AI answering service for solicitors in the UK

Someone who rings at 7pm about a probate, a divorce or a conveyancing chain usually tries the next firm if nobody picks up. Telenow answers every call in your firm’s name, takes the details your fee earners need and books the first consultation into the right diary.

Try it free Talk to sales

Last updated 2026-11-15

The calls you’re losing today

Enquiries lost after 5.30pm

Family, employment and probate enquiries often arrive in the evening, once people have time to make the call. Voicemail hands many of them to whichever firm answers.

Fee earners pulled off chargeable work

Directions, opening hours and “has my completion date moved?” calls land on people who record their time in six-minute units.

Intake that needs a second call

When reception is stretched, the names of the other parties and the deadlines arrive incomplete, and someone has to ring the client back before the conflict check can start.

What the agent handles

1
Takes the enquiry in full
Name, contact details, area of law, the other parties involved and any deadline, asked in the same order on every call so the conflict check can start straight away.
2
Books the first consultation
Offers times from the diary of the right department and confirms by email or WhatsApp.
3
Puts urgent matters through
A police station attendance, an urgent injunction or a completion due today goes to the solicitor you name, with a summary of the call.

Works with the tools you already use

Google CalendarCalendlyHubSpotZoho CRMWhatsApp

Confidentiality & professional rules

The agent never gives legal advice. It says so, takes the details and books time with a solicitor.
It gathers what your intake form needs and nothing more; identity and anti-money-laundering checks stay with your team.
Recordings and transcripts are kept for the retention period you set, and our DPA covers UK GDPR processing.

Ready-made agent templates for this

After-hours law-firm receptionFlow

An after-hours intake line for law firms: greets callers, screens new-client matters, captures conflict-check basics, and routes urgent matters appropriately.

General front-desk receptionist

A polished virtual receptionist that greets callers, answers basic questions, takes messages, and routes calls to the right person or department.

Appointment reminder & confirmationFlow

Calls patients before their visit and lets them confirm, reschedule, or cancel by voice OR keypad (press 1/2/3). Reschedules check real availability and rebook; a WhatsApp confirmation goes out — cutting no-shows without front-desk effort.

Every template opens with a live demo you can call right from the page.

Frequently asked questions

Does the agent advise callers on their matter?+

No. It tells callers it cannot advise on their matter, takes their details and books them in with a solicitor, or transfers the call when your rules say that type of matter cannot wait.

Can it take enquiries for several departments?+

Yes. Conveyancing, family, wills and probate, and employment can each have their own questions and their own diary, and the agent routes each caller by what they describe.

Can it tell callers what we charge?+

It reads out the price information you give it, such as the conveyancing or probate prices you publish under the SRA Transparency Rules, and it never invents a figure.

How much does it cost compared with a legal answering service?+

Telenow bills per minute of actual conversation, with each component itemised and prices shown in pounds. Unanswered calls are not billed, evenings, weekends and bank holidays cost nothing extra, and there are no per-call fees or long-term contract.