Telenow in the UK

AI answering service for UK electricians

Landlords need electrical safety reports, homeowners want EV chargers and new consumer units, and someone always rings mid-job. Telenow answers every call, handles fault calls by the safety script you approve and books surveys and installations into your diary.

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Last updated 2026-11-15

The calls you’re losing today

Calls while you are on the tools

Answering the phone halfway through a rewire is not safe, and the caller who hears voicemail rings the next electrician.

Fault calls that need a careful answer

Burning smells, tripping circuits and sockets that spark need a consistent, safe first response, not a guess.

Landlord work going elsewhere

Letting agents with several EICRs due book whoever confirms a date first.

What the agent handles

1
Handles fault calls safely
Follows the safety script you approve, such as switching off at the consumer unit when it is safe to do so, and puts urgent faults straight through to you.
2
Books surveys and installations
EV chargers, consumer unit upgrades and rewires, with the property type, the age of the existing board and access arrangements noted.
3
Books landlord inspections
Takes the address, tenant contact and the date the current EICR runs out, then books the inspection with the letting agent or landlord.

Works with the tools you already use

Google CalendarGoogle SheetsWhatsAppZoho CRMCustom API webhook

Ready-made agent templates for this

Home-services quote intakeFlow

Captures quote requests for home projects — job type, scope and details — saves the lead, and books a free estimate visit so no enquiry slips away after hours.

Field service dispatchFlow

Triages home-service calls by severity and routes deterministically: active hazards go straight to an on-call dispatcher, urgent jobs get a same-day booking, and routine jobs are scheduled — every call logged as a ticket.

Every template opens with a live demo you can call right from the page.

Frequently asked questions

What does it do when a caller reports a dangerous fault?+

It follows your safety script word for word and transfers the call to you or your on-call electrician. It does not diagnose faults or tell anyone to carry out electrical work.

Can it book EICRs for landlords and letting agents?+

Yes. It records each property, who gives access and when the current report expires, and books inspections into your diary.

Can it use my existing business number?+

Yes. Forward your current number to the agent, either all the time or only when you are busy or do not answer, or set up a new UK number through a supported carrier in the dashboard.

What does an answering service for an electrical business cost?+

Telenow bills per minute of actual conversation, with each component itemised and prices shown in pounds. Unanswered calls are not billed, evenings, weekends and bank holidays cost nothing extra, and there are no per-call fees or long-term contract.