Telenow in the UK

AI answering service for UK estate agents

Rightmove and Zoopla enquiries come in during evenings and weekends, while negotiators are out on viewings. Telenow answers every call to the branch, books viewings and market appraisals into the diary, and has the buyer’s position noted before Monday morning.

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Last updated 2026-11-15

The calls you’re losing today

Phones ringing during viewings

Negotiators cannot take a call in the middle of showing a house, and the buyer who rang moves on to the next agent with a similar property.

Valuation requests that go cold

A homeowner thinking of selling rings two or three agents. The first to book the market appraisal is usually the one invited round.

Viewings with buyers who are not ready

Time goes on viewings for people with no mortgage in principle and a house still to sell, while proceedable buyers wait for a slot.

What the agent handles

1
Answers questions about a property
Price, tenure, council tax band, service charge and chain status, read from the details you publish, so callers get the material facts on the first call.
2
Qualifies and books viewings
Asks about mortgage in principle, any property to sell and timescales, then books the viewing and confirms it by WhatsApp.
3
Books market appraisals
Takes the address, property type and reason for selling, and books the valuer’s visit while the homeowner is still on the phone.

Works with the tools you already use

HubSpotGoHighLevelZoho CRMGoogle CalendarWhatsAppGoogle Sheets

Ready-made agent templates for this

Real-estate site-visit bookerFlow

Qualifies property enquiries (budget, configuration, location) and books a site visit, then sends the confirmation and location on WhatsApp.

Outbound lead qualifierFlow

Calls inbound leads and qualifies them on Budget, Authority, Need and Timeline, then routes hot leads to a human and books a follow-up for the rest.

Inbound sales concierge

Answers inbound sales calls, looks the caller up in your CRM for context, answers product questions, and books or transfers when there's intent to buy.

Every template opens with a live demo you can call right from the page.

Frequently asked questions

Can it answer questions about a specific property?+

Yes, from the listing details you give it. Anything it does not have, such as an offer position, it passes to the negotiator rather than guessing.

Does it check whether a buyer is proceedable?+

It asks the questions your branch uses, such as whether they have a mortgage agreement in principle, a property to sell or a buyer for it, and adds the answers to the viewing booking.

Can it call back people who enquired on the portals?+

Yes. It can return calls to people who have enquired about a property, follow your script and book a viewing, and it records the outcome of every call.

How much does it cost for a branch?+

Telenow bills per minute of actual conversation, with each component itemised and prices shown in pounds. Unanswered calls are not billed, evenings, weekends and bank holidays cost nothing extra, and there are no per-call fees or long-term contract.