Telenow in the UK

AI answering service for UK plumbers and heating engineers

When a boiler fails on a January evening, the homeowner rings down the list until someone answers. Telenow picks up every call, works out whether it is an emergency, states your call-out charge and books the visit, so the job is yours rather than the next firm’s.

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Last updated 2026-11-15

The calls you’re losing today

Boiler breakdowns in winter

Cold snaps bring a wave of no-heating calls at once, most of them while you are already on a job.

Missed calls with your hands full

You cannot answer from under a sink or halfway through a cylinder swap, and the caller does not leave a voicemail.

Callers shopping on price

People ring round for a call-out charge. A clear answer and a booked slot on the first call wins the work.

What the agent handles

1
Triages the problem
A smell of gas gets the National Gas Emergency Service number, 0800 111 999, and nothing else. No heating, no hot water and active leaks are flagged urgent; dripping taps wait for a booked slot.
2
States your call-out fee and books
Reads out your call-out charge and hourly rate as you set them and books the visit into your diary.
3
Sends you the details
Address, boiler make and model, and photos sent by WhatsApp, so you arrive with the right parts.

Works with the tools you already use

Google CalendarGoogle SheetsWhatsAppHubSpotCustom API webhook

Ready-made agent templates for this

Home-services quote intakeFlow

Captures quote requests for home projects — job type, scope and details — saves the lead, and books a free estimate visit so no enquiry slips away after hours.

Field service dispatchFlow

Triages home-service calls by severity and routes deterministically: active hazards go straight to an on-call dispatcher, urgent jobs get a same-day booking, and routine jobs are scheduled — every call logged as a ticket.

Every template opens with a live demo you can call right from the page.

Frequently asked questions

Can it tell a gas emergency from a breakdown?+

It asks about a smell of gas first. If there is one, it gives the National Gas Emergency Service number and ends the booking; otherwise it works through your breakdown questions.

Can customers send photos of the boiler or the leak?+

Yes. The agent asks for photos over WhatsApp and attaches them to the job it sends you.

Can it use my existing business number?+

Yes. Forward your current number to the agent, either all the time or only when you are busy or do not answer, or set up a new UK number through a supported carrier in the dashboard.

How much does a plumbing answering service cost?+

Telenow bills per minute of actual conversation, with each component itemised and prices shown in pounds. Unanswered calls are not billed, evenings, weekends and bank holidays cost nothing extra, and there are no per-call fees or long-term contract.