Telenow in the UK

AI answering service for UK letting agents

A tenant with no heating at 10pm needs an answer, and the landlord needs to know it was dealt with. Telenow answers your lettings line around the clock, separates emergencies from routine repairs and books viewings for the properties you have available.

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Last updated 2026-11-15

The calls you’re losing today

Out-of-hours repair calls

Boilers, leaks and lockouts do not keep office hours, and an unanswered emergency becomes a complaint from the tenant and a harder conversation with the landlord.

Routine questions filling the day

Rent dates, deposit questions and check-out arrangements take up the morning before any lettings work gets done.

Viewing enquiries missed

Prospective tenants ring several agents about the same kind of flat, and the first to offer a viewing usually lets it.

What the agent handles

1
Triages the repair
A reported smell of gas gets the National Gas Emergency Service number, 0800 111 999, straight away. No heating, no hot water and active leaks go to your on-call contractor; routine repairs are logged for the morning.
2
Logs it for your team
Address, the problem, access arrangements and photos sent over WhatsApp, written to your property management system through its API or a webhook.
3
Books viewings
Answers availability and move-in questions for the properties you list and books the viewing into the right diary.

Works with the tools you already use

Google SheetsGoogle CalendarWhatsAppCustom API / PM software webhook

Ready-made agent templates for this

Tenant maintenance requestFlow

Takes tenant maintenance requests around the clock: routes genuine emergencies straight to the on-call line, and for everything else logs a ticket and schedules a technician visit — capturing unit and access details cleanly.

Rent payment reminderFlow

Politely reminds tenants of rent due, makes it easy to pay with a secure link, and notes a promise-to-pay date when there's a delay — respectful and compliant, with a WhatsApp follow-up.

Real-estate site-visit bookerFlow

Qualifies property enquiries (budget, configuration, location) and books a site visit, then sends the confirmation and location on WhatsApp.

Every template opens with a live demo you can call right from the page.

Frequently asked questions

How does it decide what counts as an emergency repair?+

You set the list. Gas smells, no heating or hot water, water coming through a ceiling and a property that cannot be secured are typical emergencies; everything else is logged for the next working day.

Can it log repairs in our property management software?+

Yes, where the software accepts reports through an API or a webhook. Otherwise the agent sends a structured report by email or WhatsApp to the person you choose.

Can it send rent reminders?+

It can call or message tenants before a rent date with wording you approve. Conversations about arrears that need judgement are passed to your team.

How much does a lettings answering service cost?+

Telenow bills per minute of actual conversation, with each component itemised and prices shown in pounds. Unanswered calls are not billed, evenings, weekends and bank holidays cost nothing extra, and there are no per-call fees or long-term contract.