Card fraud verification
Calls cardholders to verify a suspicious transaction — confirm by voice or keypad (1 yes / 2 no). Legitimate charges close instantly; unrecognised ones secure the card and hand off to a fraud specialist.
Runs on web, telephony.
Last updated 2026-06-30
The conversation flow
Card fraud verification is a multi-step flow agent. Each box is a stage in the conversation; the agent moves along the labelled paths based on what the caller says.
How the agent opens
“Hello, this is a security check from your bank's fraud team about a recent card transaction. To confirm a charge you recognise, press 1; if you don't recognise it, press 2. Did you make this transaction?”
How it works
- 1Verify charge
Read the {charge_amount} at {merchant} and ask if they made it. Never request card number, PIN, CVV, or password.
- 2Secure & hand off
They don't recognise the charge, or are unsure. Reassure them, use log_dispute to record it, then transfer to the fraud_specialist to secure the card. (This node is transfer-terminal — the handoff is the exit.)
Tools & integrations it uses
More Fintech & lending templates
Frequently asked questions
What does the Card fraud verification agent do?
Calls cardholders to verify a suspicious transaction — confirm by voice or keypad (1 yes / 2 no). Legitimate charges close instantly; unrecognised ones secure the card and hand off to a fraud specialist. On a call it can create record. You install it, connect your tools, and it's ready to take or make calls.
How does the Card fraud verification agent handle a call?
It follows a guided flow: verify charge and secure & hand off. Each step has its own instructions, so the agent stays on-track and hands off or ends the call cleanly.
What do I need to connect for the Card fraud verification agent?
Connect Airtable so the agent can act during the call, then point a phone number or the web widget at it.
What channels and languages does Card fraud verification support?
It runs on web and telephony, in EN. You can change the voice and language in the builder.
How quickly can I launch the Card fraud verification agent?
Minutes. Install the template, connect your tools and number, test it in the browser, then publish, and new accounts get free signup credit to try it.
Launch the Card fraud verification agent
Sign up free and get ₹300.00 in credit — no card required. Connect your number, pick a template, and go live in minutes.