Utility outage reporting
Takes utility outage reports — captures the address and symptoms, checks for safety hazards, and logs a service ticket with priority.
Runs on web, telephony.
Last updated 2026-06-25
How the agent opens
“Thank you for calling to report an issue. First — is anyone in danger, or do you see a downed line, sparks, or smell gas?”
Tools & integrations it uses
Frequently asked questions
What does the Utility outage reporting agent do?
Takes utility outage reports — captures the address and symptoms, checks for safety hazards, and logs a service ticket with priority. On a call it can create support ticket. You install it, connect your tools, and it's ready to take or make calls.
Can I customise the Utility outage reporting agent?
Yes — the template is a starting point. Edit its prompt, voice, opener and tools in the Telenow builder, or hand it to the AI copilot to change it in plain English.
What do I need to connect for the Utility outage reporting agent?
Connect Freshdesk so the agent can act during the call, then point a phone number or the web widget at it.
What channels and languages does Utility outage reporting support?
It runs on web and telephony, in EN. You can change the voice and language in the builder.
How quickly can I launch the Utility outage reporting agent?
Minutes. Install the template, connect your tools and number, test it in the browser, then publish, and new accounts get free signup credit to try it.
Launch the Utility outage reporting agent
Sign up free and get ₹300.00 in credit — no card required. Connect your number, pick a template, and go live in minutes.