Tenant maintenance request
Takes tenant maintenance requests around the clock: routes genuine emergencies straight to the on-call line, and for everything else logs a ticket and schedules a technician visit — capturing unit and access details cleanly.
Runs on web, telephony.
Last updated 2026-06-30
The conversation flow
Tenant maintenance request is a multi-step flow agent. Each box is a stage in the conversation; the agent moves along the labelled paths based on what the caller says.
How the agent opens
“Thanks for calling maintenance — I can help with that. First, is anything actively flooding, sparking, or unsafe right now?”
How it works
- 1Emergency screen
Understand the {issue} and classify severity: 'emergency' for an active hazard (flooding, gas, fire, no heat in dangerous cold, lockout/security), else 'routine'.
- 2Emergency
Active hazard. Give the one key safety step, then use emergency_line to transfer to on-call maintenance immediately.
- 3Log & schedule
Routine request. Capture the {unit}, best access window and entry permission, and contact number. Use log_request, then schedule_visit to share a booking link.
Tools & integrations it uses
More Real estate & property templates
Frequently asked questions
What does the Tenant maintenance request agent do?
Takes tenant maintenance requests around the clock: routes genuine emergencies straight to the on-call line, and for everything else logs a ticket and schedules a technician visit — capturing unit and access details cleanly. On a call it can create support ticket and send booking link. You install it, connect your tools, and it's ready to take or make calls.
How does the Tenant maintenance request agent handle a call?
It follows a guided flow: emergency screen, emergency, and log & schedule. Each step has its own instructions, so the agent stays on-track and hands off or ends the call cleanly.
What do I need to connect for the Tenant maintenance request agent?
Connect Freshdesk and Calendly so the agent can act during the call, then point a phone number or the web widget at it.
What channels and languages does Tenant maintenance request support?
It runs on web and telephony, in EN. You can change the voice and language in the builder.
How quickly can I launch the Tenant maintenance request agent?
Minutes. Install the template, connect your tools and number, test it in the browser, then publish, and new accounts get free signup credit to try it.
Launch the Tenant maintenance request agent
Sign up free and get ₹300.00 in credit — no card required. Connect your number, pick a template, and go live in minutes.