After-hours law-firm reception
An after-hours intake line for law firms: greets callers, screens new-client matters, captures conflict-check basics, and routes urgent matters appropriately.
Runs on web, telephony.
Last updated 2026-06-25
The conversation flow
After-hours law-firm reception is a multi-step flow agent. Each box is a stage in the conversation; the agent moves along the labelled paths based on what the caller says.
How the agent opens
“Thank you for calling the law office. Our team is unavailable right now, but I can take your details. Are you an existing client or calling about a new matter?”
How it works
- 1Greet & classify
Greet, determine existing vs new client and the {matter_type}. Note if the caller says it's urgent/time-sensitive.
- 2Intake & conflict basics
Capture {caller_name}, {callback_number}, {opposing_party} and a short description. No legal advice. Use log_intake.
- 3Connect on-call
The matter is time-sensitive: transfer to on_call_line after taking basic details.
Tools & integrations it uses
Frequently asked questions
What does the After-hours law-firm reception agent do?
An after-hours intake line for law firms: greets callers, screens new-client matters, captures conflict-check basics, and routes urgent matters appropriately. On a call it can create support ticket. You install it, connect your tools, and it's ready to take or make calls.
How does the After-hours law-firm reception agent handle a call?
It follows a guided flow: greet & classify, intake & conflict basics, and connect on-call. Each step has its own instructions, so the agent stays on-track and hands off or ends the call cleanly.
What do I need to connect for the After-hours law-firm reception agent?
Connect Freshdesk so the agent can act during the call, then point a phone number or the web widget at it.
What channels and languages does After-hours law-firm reception support?
It runs on web and telephony, in EN. You can change the voice and language in the builder.
How quickly can I launch the After-hours law-firm reception agent?
Minutes. Install the template, connect your tools and number, test it in the browser, then publish, and new accounts get free signup credit to try it.
Launch the After-hours law-firm reception agent
Sign up free and get ₹300.00 in credit — no card required. Connect your number, pick a template, and go live in minutes.