Integration
PostgreSQL voice AI integration
The PostgreSQL integration connects your AI voice and chat agents to PostgreSQL, so they can db.query on a live call. It's a database connector that runs as a tool the agent calls mid-conversation — you connect with an api key, attach it to an agent, and it acts in real time without a human in the loop.
Last updated 2026-08-02
What your agent can do with PostgreSQL
Read a page of rows from a PostgreSQL database using the configured SELECT. For filling a call list — not for looking a record up mid-call.
Inputs
| Field | Type | Description |
|---|---|---|
| limit | integer | Rows per page (max 500) |
| offset | integer | 0-based row offset of this page |
Write call outcomes back onto the rows they were read from — the campaign write-back path for PostgreSQL.
Inputs
| Field | Type | Description |
|---|---|---|
| rows* | array | [{row_number, cells}] — address plus the columns to set |
Append a row for every call — the destination path for PostgreSQL. Unlike write-back this INSERTS, because a call is often about somebody who was never in the table.
Inputs
| Field | Type | Description |
|---|---|---|
| rows* | array | [{cells}] — the columns to insert. No address: an append has nothing to address. |
What you'll need to connect PostgreSQL
Connect with an API key. In Telenow, open Integrations → PostgreSQL and provide:
- Password — Use a role with SELECT only. This connector never writes, but a read-only role is what makes that true rather than promised.
- Host — Must be reachable from the public internet and allowlisted to our egress IP. A private or VPC-internal address is refused.
- Port — 5432
- Database
- User
- TLS mode — verify-full (default), verify-ca, or require. Certificate verification is also what stops a hostname being re-pointed at an internal address between the safety check and the connection, so lowering it weakens more than encryption. `disable` is refused.
Other Database integrations
Frequently asked questions
What can an AI voice agent do with PostgreSQL?+
During a live call or chat, a Telenow agent can db.query, db.update, and db.append — each runs as a tool the agent calls mid-conversation, so it acts on PostgreSQL in real time without a human.
How do you connect PostgreSQL to Telenow?+
In Telenow, open Integrations, pick PostgreSQL, and you paste a PostgreSQL API key into the connection, then bind it to your agent. Then add its database tool to your agent (or install a template that already includes it) and you're live.
Can I use PostgreSQL in a ready-made agent?+
Yes — add PostgreSQL to any Telenow agent, or start from a template and attach it as a tool.
Does PostgreSQL work on phone calls and WhatsApp?+
Yes. Telenow agents run on phone, web, chat and WhatsApp, and PostgreSQL works the same across every channel — the agent calls it whenever the conversation needs it.
How much does the PostgreSQL integration cost?+
Connecting PostgreSQL is included — you only pay Telenow's transparent per-minute and per-component usage, and new accounts get free signup credit to try it.
Connect PostgreSQL to your AI voice agent
Sign up free and get $2.99 in credit — no card required. Connect your number, pick a template, and go live in minutes.