Custom API voice AI integration
The Custom API integration connects your AI voice and chat agents to Custom API. It's a custom & in-house apis connector that runs as a tool the agent calls mid-conversation — you connect with an api key, attach it to an agent, and it acts in real time without a human in the loop.
Last updated 2026-06-25
What you'll need to connect Custom API
Connect with an API key. In Telenow, open Integrations → Custom API and provide:
- API token / key — Optional. Reference it in your requests as {auth.auth_token}.
- Base URL — Optional. Reference it in your requests as {connection.base_url}.
- Capabilities and requests — Map each capability your templates need to a request against your API.
Frequently asked questions
What can an AI voice agent do with Custom API?
During a live call or chat, a Telenow agent can use Custom API — each runs as a tool the agent calls mid-conversation, so it acts on Custom API in real time without a human.
How do you connect Custom API to Telenow?
In Telenow, open Integrations, pick Custom API, and you paste a Custom API API key into the connection, then bind it to your agent. Then add its custom & in-house apis tool to your agent (or install a template that already includes it) and you're live.
Can I use Custom API in a ready-made agent?
Yes — add Custom API to any Telenow agent, or start from a template and attach it as a tool.
Does Custom API work on phone calls and WhatsApp?
Yes. Telenow agents run on phone, web, chat and WhatsApp, and Custom API works the same across every channel — the agent calls it whenever the conversation needs it.
How much does the Custom API integration cost?
Connecting Custom API is included — you only pay Telenow's transparent per-minute and per-component usage, and new accounts get free signup credit to try it.
Connect Custom API to your AI voice agent
Sign up free and get ₹300.00 in credit — no card required. Connect your number, pick a template, and go live in minutes.