Use cases at a glance
What people use Telenow for from inside ChatGPT, Claude or Grok — each with something you can say to your assistant, and the Telenow tools it uses.
Your assistant does the thinking — searching the web or a map, reading a spreadsheet you pasted, writing the words. Telenow does the calling: the voice agent, your numbers, the compliance rules, the results. Everything below assumes the permissions the use case needs (Connect your assistant).
Calls for you
| Use case | Say to your assistant | Tools |
|---|---|---|
| Book an appointment | "Call Sharma Dental on +91 98… and book me in for Thursday after 5. My name is Asha Rao." | place_call, get_call |
| Ask a question | "Ring the bakery on +1 415 555 0123 and ask whether they make eggless cakes and by when they need the order." | place_call, get_call |
| Reserve a table | "Book a table for six at Toit for Saturday 8 pm under Rahul; a window table if they have one." | place_call, get_call |
| Reschedule or cancel | "Call my gym and move my Friday 7 am session to Saturday, same time." | place_call, get_call |
| Chase something up | "Call the courier on +91 80… and ask where parcel 7731 is." | place_call, get_call |
| Call in another language | "Call the plumber on +91 99… in Hindi and ask if he can come tomorrow morning." | place_call (opening line in Hindi), get_call |
Step-by-step examples: One-off calls for you.
Your own calls
| Use case | Say to your assistant | Tools |
|---|---|---|
| Daily digest | "Who called my Telenow number today, and what did each of them want?" | list_calls, get_call |
| Missed and short calls | "List yesterday's inbound calls under a minute, with the caller's number." | list_calls |
| Read a call | "Read me the transcript of my last call with +91 98…" | list_calls, get_call |
| Turn a call into follow-up | "Summarise the call with Mehta Traders and draft a follow-up email with the prices they asked for." | get_call — then the assistant writes the email |
| Call someone back | "The person who asked about bulk pricing this morning — call them back and offer 10% on 50 units." | list_calls, get_call, place_call |
Step-by-step examples: Ask about your calls.
Calling many people (campaigns)
| Use case | Say to your assistant | Tools |
|---|---|---|
| Research from a map search | "Find physiotherapy clinics in Indiranagar and ask each one whether they take walk-ins this week." | create_agent, list_voices, estimate_cost, create_campaign, start_campaign, get_campaign |
| Qualify a lead list | "Here are 200 sign-ups from our webinar (pasted). Call them, ask about team size and timeline, and tell me who is hot." | create_agent, create_campaign, add_campaign_targets, get_campaign, get_call |
| Appointment reminders | "Remind tomorrow's 30 patients of their appointment time and ask them to confirm or reschedule." | create_campaign (time and name per person), start_campaign, get_campaign |
| Event RSVPs | "Call everyone on the guest list and confirm whether they are coming on the 14th, and if they bring anyone." | create_campaign, get_campaign |
| Feedback after service | "Call last week's customers and ask them to rate the installation from 1 to 5." | create_agent (with analysis fields), create_campaign, get_campaign |
| Keep it under control | "How is the clinic campaign going? Pause it — and add these five numbers before you resume." | get_campaign, pause_campaign, add_campaign_targets, start_campaign |
Step-by-step examples: Campaigns from a search.
Building agents
| Use case | Say to your assistant | Tools |
|---|---|---|
| An agent for a job | "Make a voice agent that calls clinics, asks about walk-in hours and notes the cost of a first session." | create_agent |
| Choose the voice by ear | "Show me three female Hindi voices I can listen to." | list_voices |
| Know the price first | "What will a minute of this agent cost?" | estimate_cost |
| Refine it | "Make the opening shorter and switch to the second voice." | update_agent |
| Reuse it | "Call +91 98… with the clinic agent; the clinic is Dr. Rao's." | place_call with agent_id |
| Every option | "Remember callers for a month and hang up after 20 seconds of silence." | update_agent with settings |
Step-by-step examples: Build an agent by chatting.
Calls with several scenarios (flow agents)
| Use case | Say to your assistant | Tools |
|---|---|---|
| Front desk | "New patients: take name and preferred day. Existing: check date of birth. Emergencies: tell them to call 108." | create_flow_agent |
| Keypad menu | "Press 1 to confirm, 2 to reschedule." | create_flow_agent (keypad exits) |
| Qualify, then book | "Ask budget, then timeline; if both fit, offer a demo slot, otherwise thank them." | create_flow_agent (equation exits on what was collected) |
| A person on request | "Whenever someone asks for a human, transfer them to +91 80 4567 8900." | create_flow_agent (a global transfer step — needs Give agents tools) |
| Change the flow | "Add a step for insurance questions after the greeting." | get_agent, update_agent with flow |
Step-by-step examples: Multi-step calls.
Before you call people in bulk
Campaigns reach real people, and the rules that govern marketing and automated calls apply to you exactly as when you run a campaign from the dashboard: consent where the law requires it, your Do-Not-Call list, and the destination's calling hours (Telephony compliance, US calling compliance). Telenow enforces the Do-Not-Call list on every call an assistant makes, consent records when your organization requires consent, and the legal calling windows it knows (India's today) — for other countries, set the campaign's calling window yourself. Whether you may call a list at all is yours to decide.