Comparison
Telenow vs Convin
Convin is an Indian contact-center AI suite, best known for conversation intelligence — call recording, automated QA and real-time agent assist — with AI voice agents added alongside it. If your first problem is scoring and coaching a human team across every call, that analytics depth is hard to match. Telenow starts from the other end: a voice agent platform first, with bring-your-own LLM, agentic backend and carrier, itemized component-level pricing and self-serve onboarding.
Convin is best for: Contact centers that want QA and coaching for human agents first.
The Telenow edge
Where Telenow stands out
Voice agents are the product, not a module beside conversation analytics
Bring your own LLM, full agentic backend (Custom API) and carrier (Plivo / Twilio)
Component-level pricing itemized rather than a quoted contact-center contract
Self-serve onboarding with a no-code builder and a full REST API
On-premise appliance in design-partner programme, plus ten Indian languages on our own engine
Feature by feature
Side-by-side
| Capability | Telenow | Convin |
|---|---|---|
| Bring your own LLM (OpenAI-compatible) | Yes | Varies |
| Bring your own agentic backend (Custom API) | Yes | Varies |
| Bring your own carrier (Plivo / Twilio) | Yes | Varies |
| Transparent component-level pricing | Yes | Varies |
| Built-in phone numbers + compliance | Yes | Varies |
| Softphone dialer + outbound campaigns | Yes | Varies |
| Knowledge base (RAG) included | Yes | Yes |
| No-code builder AND full REST API | Yes | Limited |
| Self-serve onboarding | Yes | Limited |
Positioning is capability-level and may change as products evolve. Evaluating Convin? Try Telenow side-by-side.
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