Capability

List a caller’s tickets from an AI voice agent

List a caller’s tickets is a Telenow capability your AI voice agent can use during a conversation. The agent collects what it needs from the caller, then calls list a caller’s tickets as a tool — the action happens live on the call, across phone, web, chat and WhatsApp. It's provider-agnostic, so you can connect the vendor you already use and swap later without rebuilding the agent.

Last updated 2026-09-06

How it works

1
Build or install
Start from a template or describe your agent to the AI copilot, then add list a caller’s tickets as a tool.
2
Connect
Authorise list a caller’s tickets and point a phone number or the web widget at your agent.
3
Go live
Test it in the browser, publish, and the agent uses list a caller’s tickets automatically on every call.

Integrations that list a caller’s tickets

Zendesk

Open a Zendesk ticket from the call with the caller's own words on it, tell them where an existing ticket stands, add a note or change its priority, and recognise a repeat caller by their phone number.

Frequently asked questions

How does an AI voice agent list a caller’s tickets?+

Telenow exposes list a caller’s tickets as a tool the agent can call mid-conversation. When the dialogue reaches the right point, the agent triggers it with the details it collected — no human and no hold music.

Which integrations let an agent list a caller’s tickets?+

Zendesk provides this capability. Because it's provider-agnostic, you can swap vendors later without rebuilding the agent.

Do I need to code to list a caller’s tickets?+

No. Add the capability as a tool in the no-code builder (or let the AI copilot do it), connect a provider, and the agent handles the rest.

Does it work on phone and WhatsApp?+

Yes — the capability works across phone, web, chat and WhatsApp, so the agent can list a caller’s tickets on whichever channel the customer is on.