Capability
update records from an AI voice agent
update records is a Telenow capability your AI voice agent can use during a conversation. The agent collects what it needs from the caller, then calls update records as a tool — the action happens live on the call, across phone, web, chat and WhatsApp. It's provider-agnostic, so you can connect the vendor you already use and swap later without rebuilding the agent.
Last updated 2026-08-01
How it works
- 1Build or install
Start from a template or describe your agent to the AI copilot, then add update records as a tool.
- 2Connect
Authorise update records and point a phone number or the web widget at your agent.
- 3Go live
Test it in the browser, publish, and the agent uses update records automatically on every call.
Integrations that update records
Frequently asked questions
How does an AI voice agent update records?+
Telenow exposes update records as a tool the agent can call mid-conversation. When the dialogue reaches the right point, the agent triggers it with the details it collected — no human and no hold music.
Which integrations let an agent update records?+
Airtable provides this capability. Because it's provider-agnostic, you can swap vendors later without rebuilding the agent.
Do I need to code to update records?+
No. Add the capability as a tool in the no-code builder (or let the AI copilot do it), connect a provider, and the agent handles the rest.
Does it work on phone and WhatsApp?+
Yes — the capability works across phone, web, chat and WhatsApp, so the agent can update records on whichever channel the customer is on.
More capabilities
Give your AI agent the power to update records
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