Capability

Refund a payment from an AI voice agent

Refund a payment is a Telenow capability your AI voice agent can use during a conversation. The agent collects what it needs from the caller, then calls refund a payment as a tool — the action happens live on the call, across phone, web, chat and WhatsApp. It's provider-agnostic, so you can connect the vendor you already use and swap later without rebuilding the agent.

Last updated 2026-09-06

How it works

1
Build or install
Start from a template or describe your agent to the AI copilot, then add refund a payment as a tool.
2
Connect
Authorise refund a payment and point a phone number or the web widget at your agent.
3
Go live
Test it in the browser, publish, and the agent uses refund a payment automatically on every call.

Integrations that refund a payment

Stripe

Create a Stripe payment link mid-call and send it to the caller (pair with Send WhatsApp), check whether a payment went through, refund it, and look up a customer's open invoices and subscriptions.

Frequently asked questions

How does an AI voice agent refund a payment?+

Telenow exposes refund a payment as a tool the agent can call mid-conversation. When the dialogue reaches the right point, the agent triggers it with the details it collected — no human and no hold music.

Which integrations let an agent refund a payment?+

Stripe provides this capability. Because it's provider-agnostic, you can swap vendors later without rebuilding the agent.

Do I need to code to refund a payment?+

No. Add the capability as a tool in the no-code builder (or let the AI copilot do it), connect a provider, and the agent handles the rest.

Does it work on phone and WhatsApp?+

Yes — the capability works across phone, web, chat and WhatsApp, so the agent can refund a payment on whichever channel the customer is on.