Capability

send outlook from an AI voice agent

send outlook is a Telenow capability your AI voice agent can use during a conversation. The agent collects what it needs from the caller, then calls send outlook as a tool — the action happens live on the call, across phone, web, chat and WhatsApp. It's provider-agnostic, so you can connect the vendor you already use and swap later without rebuilding the agent.

Last updated 2026-10-27

How it works

1
Build or install
Start from a template or describe your agent to the AI copilot, then add send outlook as a tool.
2
Connect
Authorise send outlook and point a phone number or the web widget at your agent.
3
Go live
Test it in the browser, publish, and the agent uses send outlook automatically on every call.

Integrations that send outlook

Microsoft 365

Connect your Microsoft 365 account once to let agents send Outlook email, check and book Outlook Calendar, and find, update and add rows in Excel tables — a single sign-in covers all of it. Excel needs a work or school account.

Frequently asked questions

How does an AI voice agent send outlook?+

Telenow exposes send outlook as a tool the agent can call mid-conversation. When the dialogue reaches the right point, the agent triggers it with the details it collected — no human and no hold music.

Which integrations let an agent send outlook?+

Microsoft 365 provides this capability. Because it's provider-agnostic, you can swap vendors later without rebuilding the agent.

Do I need to code to send outlook?+

No. Add the capability as a tool in the no-code builder (or let the AI copilot do it), connect a provider, and the agent handles the rest.

Does it work on phone and WhatsApp?+

Yes — the capability works across phone, web, chat and WhatsApp, so the agent can send outlook on whichever channel the customer is on.