Telenow
CRMConnect with OAuth

Zoho CRM voice AI integration

The Zoho CRM integration connects your AI voice and chat agents to Zoho CRM, so they can create a crm lead on a live call. It's a crm connector that runs as a tool the agent calls mid-conversation — you connect with oauth, attach it to an agent, and it acts in real time without a human in the loop.

Zoho CRM API docs

Last updated 2026-06-25

What your agent can do with Zoho CRM

Create a CRM leadCreate CRM lead

Create a lead in Zoho CRM for the caller. Use when the caller is a sales prospect.

Inputs

FieldTypeDescription
companystringCompany name, if any
descriptionstringWhat the lead wants
emailstringEmail, if given
last_name*stringLead last name (Zoho requires it)
phonestringCaller phone

Agent templates that use Zoho CRM

Loan eligibility pre-screenFlow
Pre-screens loan applicants on income, employment and amount needed, captures the lead, and routes eligible applicants to a loan officer.
EdTech admissions counselorFlow
Counsels prospective students on courses, captures the lead, and books a counseling session with an advisor.

Other CRM integrations

HubSpot
Create or look up HubSpot contacts from the call. Uses a private app access token.
Salesforce
Create a Salesforce lead from the call. Connect once with Salesforce (uses your My Domain).

Frequently asked questions

What can an AI voice agent do with Zoho CRM?

During a live call or chat, a Telenow agent can create a crm lead — each runs as a tool the agent calls mid-conversation, so it acts on Zoho CRM in real time without a human.

How do you connect Zoho CRM to Telenow?

In Telenow, open Integrations, pick Zoho CRM, and you connect Zoho CRM once with OAuth — no API keys to copy. Then add its crm tool to your agent (or install a template that already includes it) and you're live.

Which AI agent templates use Zoho CRM?

Loan eligibility pre-screen and EdTech admissions counselor all use Zoho CRM. You can install any of them and connect your Zoho CRM account in a couple of clicks.

Does Zoho CRM work on phone calls and WhatsApp?

Yes. Telenow agents run on phone, web, chat and WhatsApp, and Zoho CRM works the same across every channel — the agent calls it whenever the conversation needs it.

How much does the Zoho CRM integration cost?

Connecting Zoho CRM is included — you only pay Telenow's transparent per-minute and per-component usage, and new accounts get free signup credit to try it.

₹300.00 free credit on signup

Connect Zoho CRM to your AI voice agent

Sign up free and get ₹300.00 in credit — no card required. Connect your number, pick a template, and go live in minutes.

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